Strategic Account Manager - Healthcare (Preservice Solutions)

Job Title: Strategic Account Manager

Job Summary:

RevSpring is seeking an Strategic Account Manager to support our Preservice Products suite. This role is ideal for a client-focused professional with healthcare experience and a strong understanding of patient intake and front-end revenue cycle operations. The ideal candidate brings credibility in preservice healthcare settings and can partner with clients to improve workflow performance, product adoption, and patient experience.

The Strategic Account Manager is responsible for managing the overall customer experience for assigned strategic accounts. This person serves as the primary point of contact for clients, builds trusted relationships with key stakeholders, supports retention and growth, and works cross-functionally within RevSpring to address client needs and drive value.

Essential Functions:

• Manage and grow relationships with strategic client accounts
• Serve as the primary liaison between customers and internal RevSpring teams
• Support account retention, client satisfaction, and product adoption
• Develop a strong understanding of each customer's business, workflows, and operational goals
• Partner with clients to address challenges related to preservice and patient access workflows
• Coordinate with internal teams including product, operations, support, and sales
• Lead client communications, issue resolution, and quarterly business reviews
• Identify opportunities for account growth and additional service adoption

Minimum Requirements:

Specific Job Skills:

• Experience in account management, client success, or strategic customer relationship management
• Healthcare industry experience required
• Strong preference for experience in preservice healthcare operations, such as patient intake, patient access, registration, scheduling, insurance verification, prior authorization, or financial counseling
• Strong relationship-building, communication, and problem-solving skills

• Ability to manage multiple priorities and work effectively across teams
• Experience with CRM and ticketing systems
• Ability to travel to client sites as needed, up to 25%

Preferred Qualifications

• Direct experience working in a patient intake or patient access setting
• Familiarity with front-end revenue cycle workflows and related operational challenges
• Experience supporting healthcare technology solutions or service delivery models

Education: BA or BS Degree in Business

Experience: N/A

Supervision: N/A

Certifications:

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.


Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.