Account Manager

Job Description

Job Description

General Description

The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Skills, Duties, and Responsibilities

GENERAL RESPONSIBILITIES

Executes company policies, procedures, and changes to ensure sustainable and cost-effective use of staff’s time, supplies, equipment and processes.

Plans, develops, and implements strategy for operational management at facility to meet performance, safety, timelines, and budget requirements (i.e. labor, supplies, and chemicals).

Work closely with management, employees, customer, and regulatory agencies to ensure all Safety guidelines are trained, monitored, enforced, and documented.

Ensure the accurate and timely reporting of all labor hours on a daily basis as per company policies.

Maintain all pertinent records, reports and paperwork as needed.

Revision and creation of Standard Operating Procedures (SOP) for account.

Attends all meetings that have an impact on improvement planning and effectiveness.

Maintain cleaning supply inventory.

Develops and recommends continual facility and equipment improvements and cleaning procedures.

Maintain profitability of all account ensuring labor hours and dollars are within established budgets.

Maintains availability to respond 24/7 to Shift Supervisors, cleaners, customers, etc.

Supports all company programs and directives.

Completes training courses as required.

Other tasks or duties as assigned by direct supervision.

CUSTOMER MANAGEMENT RESPONSIBILITIES

Interface with customer to meet daily requests, project plan, create and disperse required reports, and participate in requisite plant audits.

Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.

Helps complete deliverables in client’s agreement and statement of work to highest possible standards.

Maintain profitability of account ensuring labor hours and dollars are within established budgets.

Performs quality assurance inspections to ensure all work has been completed in compliance with specific scope of work.

EMPLOYEE MANAGEMENT RESPONSIBILITIES

Ability to provide on-the-job training, performing duties of janitor while new hire shadows.

Oversees the hiring, disciplinary and review processes, and termination of all cleaners to provide a trained, service-oriented team.

Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR.

Enforce all safety policies and procedures; immediately report and investigate accidents.

SUPERVISORY RESPONSIBILITIES

Direct supervision of all employees reporting to sites within territory including but not limited to Leads, Supervisors, and Managers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Position Requirements

QUALIFICATIONS

5 years of experience working in commercial cleaning.

Minimum 2 years progressively increasing experience in the janitorial industry preferred.

Excellent attention to detail.

Working knowledge of Microsoft Office; Word, Excel, and Outlook.

Willingness to work a variable schedule to include day, evening, and night shifts.

Willingness to travel.

Valid driver's license.

COMPETENCIES

Strong, professional written and verbal communication skills in English. (Spanish is a plus)

Proactive and energetic personality.

Excellent planning, organizational, and time management skills with minimum supervision.

Ability to work against deadlines and handle multiple projects at once.

Ability to effectively interact with personnel at all organization levels.

Desire to contribute to the success of the Company.

Dedicated, hardworking and innovative

WORK ENVIRONMENT

This job operates within multiple work environments including office, manufacturing, schools, medical facilities, etc. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

The ability to lift files, stand, bend, stoop, and walk is required. Requires ability to use a keyboard, monitor, and phone. Requires ability to communicate verbally with others.

This position requires individuals to be able to drive up to 90 minutes one-way. When offsite, this role requires extensive walking indoors and some outdoors.

Walking, bending, twisting, climbing, turning of head and torso, crawling, reaching, flexing the arms and legs, and stooping as necessary.

Lifting and carrying weights up to 50 pounds to include wearing of backpack vacuum for extended periods.

This position requires the ability to sit, stand, walk, push, pull, reach overhead, reach at or below shoulder level, use foot or leg controls, gross manipulation, stoop, crouch, kneel, climb ramps or stairs, climb ladders, utilize near and far visual activity, speak, and hear.

Noise Levels may be above average.