Desktop Support Technician

This is currently a contract until September 1, 2026! Standard hours M-F Must be open to any of the following shifts: Day - 6:30am-3pm PST Monday-Friday (will only apply to the last 3 weeks of the project) Swing - 2:30pm-11pm PST Saturday-Wednesday (will only apply to the last 3 weeks of the project) Required Skills & Experience 4+ years of experience in an on-site, hands‑on Tier II IT Help Desk / Desktop Support / Field Services role 4+ years supporting a Windows enterprise environment 4+ years using an enterprise ticketing system Active Directory experience (user account support, login troubleshooting) Flu shot compliance and willingness to wear a mask during flu season (as required) Ability to meet physical demands outlined below Nice to Have Skills & Experience Strong written and verbal communication skills; customer-service mindset Job Description The Desktop Support Technician will provide hands‑on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign‑in nuances (old vs. new credentials), and mobile device re‑enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths. Key Responsibilities Provide Tier II on‑site desktop support during AD/M365 migration waves and command center operations Troubleshoot post‑migration login issues (slow/failing sign‑in, credential mismatches, profile/access issues) Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems Assist users with mobile device management (MDM) / phone re‑enrollment as required by migration Document work clearly in the ticketing system; follow triage workflows and escalation procedures Coordinate with internal teams for complex issues and ensure ownership through resolution Maintain professionalism and situational awareness while supporting clinical workflows #J-18808-Ljbffr