Collections Representative

Accounts Receivable Representative

At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every case represents a family's future, not just a legal matter. We are driven by results, purpose, and a deep commitment to the communities we serve.

We are seeking a detail-oriented and customer-focused Accounts Receivable Representative to join our growing team from LATAM. In this role, you will play a key part in helping clients successfully manage their payments while providing exceptional customer service throughout the collection process.

You will work directly with clients to process payments, resolve billing concerns, explain available payment options, and collaborate with internal departments to ensure a positive client experience. This position is ideal for professionals who enjoy problem-solving, communicating with clients, and working in a fast-paced, performance-driven environment.

Fully remote role based in LATAM.

Full-time position.

40 hours per week.

Compensation ranges from $6.00 to $8.00 USD per hour.

Weekend availability is required (the schedule rotates on a monthly basis).

Process and record client payments using approved payment methods, including credit cards, Zelle, bank deposits, ACH, and other supported payment options.

Communicate with clients via phone, text message, and email to ensure successful payment completion.

Assist clients with payment questions, billing concerns, and available payment solutions.

Process payment extensions, modifications, and late fee adjustments according to established company protocols.

Review upcoming court schedules and coordinate with the Legal team regarding client payment eligibility when appropriate.

Partner with the Client Services team to resolve client concerns and ensure a positive customer experience.

Educate clients on payment plans, service modifications, and additional legal services when applicable.

Route inquiries to the appropriate departments when additional assistance is required.

Maintain accurate payment records and client account documentation.

Report unusual payment issues or client concerns to management.

Provide professional, empathetic, and solution-oriented customer service throughout every client interaction.

Perform other duties and special projects as assigned.

Requirements:

2+ years working in Customer Service

Strong customer service skills

Strong communication skills

Strong attention to detail

A desire to work in the legal industry

Experience working in a fast-paced environment

Bilingual in Spanish required

Ability to receive payments in USD via PayPal.

A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher).

Stable 10 Mbps connection to ensure smooth performance.