Collections Representative

Job Conditions If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Work Schedule/Hours For This Opportunity, Will Be Monday - Friday: 7:00am - 3:30pm - OR - 8:00am - 430pm (MST) Based on Scottsdale, AZ MST time. Job Description Summary Do you thrive in a work environment where you can deliver outstanding customer service? If you can diagnose and solve complex insurance situations and find solutions to address out of the ordinary collection and payment challenges, then we want to hear from you! As a Representative, you\'ll coordinate the payment collection process for assigned policies, including the maintenance of pay plans and monitoring balance due accounts. We\'ll count on you to communicate professionally with policyholders and agents about collection situations and explain premium or deductible owed. Job Description Key Responsibilities: Communicates with agents, debtors and collection agencies to expedite the collection of premium and/or deductibles. Initiates the collection call to the debtor and/or agent. Explains premium owed to policyholders, agents, underwriters and associates. Maintains close contact with the insured to ensure good customer service and prompt payment of premium/deductibles. Reviews account status and initiates collection activity if necessary. Makes proper assignments on past due receivables. Processes payments received and maintains account status. With approval from treasury management prepares write-off documentation for uncollected accounts. Monitors collection agency activity and generates management reports on activity. Assists and answers questions from customers about deductibles. Remains abreast of changes in regulations relevant to deductibles and collections. Prepares data to assist legal counsel and/or outside collection agencies with the documentation necessary to file a lawsuit against a debtor. May make court appearances, as required, to testify on behalf of the company. May Perform Other Responsibilities As Assigned. Reporting Relationships: Reports to Supervisor/Manager. Typical Skills And Experiences Education: High school diploma or equivalent. Some college education in related fields like business management, insurance, finance preferred. Experience: Two to three years of related collections, and customer service experience preferred. Knowledge, Abilities and Skills: Working knowledge of collections practices. Basic knowledge of insurance policies, and finance principles preferred. Written and verbal communication skills to deal with internal and external customers/policy holders, other field personnel, and professionals. Ability to analyze audit/financial information. Decision making skills for resolving disputes. Other criteria, including leadership skills, proficiencies and experience may take precedence. Staffing exceptions to the above must be approved by the Director and HR Consultant. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions Overtime Eligibility: Eligible (Non Exempt) Working Conditions: Normal office environment. Overtime as required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 08/07/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at View phone number on click.appcast.io. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) #J-18808-Ljbffr