Collections Specialist

Job Title: Collections Specialist Job ID: 89325 Location: Scottsdale, Arizona What you will be doing: Execute a high volume of daily inbound and outbound calls and emails to efficiently resolve delinquent balances and secure payments. Maintain high accuracy and speed while navigating multiple account queues to meet daily and weekly productivity goals. Ability to professionally communicate with and handle the concerns of high-value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve. Perform account analysis and take a proactive approach to accounts that present a potential risk and bring that to the attention of management, with a proposed solution, to mitigate risks. Work with supervisors to prioritize process improvements and to keep collectors abreast of development and changes related to their daily function. Review and respond to customer inquiries in multiple queues. What you must have: Minimum of High School Diploma or equivalent. 3+ years’ experience in Business/Corporate Collections. Proficient in Microsoft 365 and Google Workspace applications: Including Gmail, GDrive, MS Excel/Google Sheets, and MS Word/Google Docs. Resourcefulness, ability to proactively identify opportunities for improvement, and ability to leverage available resources efficiently to overcome challenges and achieve goals. Knowledge of Billing and Collections procedures. Excellent time management skills with acute attention to detail. Strong interpersonal skills and willingness to adapt to rapid change #J-18808-Ljbffr