Collections Specialist

Collections SpecialistA direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.What You'll Be Doing:Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangementsEstablish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customerCounsel customers to assist in finding funds to bring account currentGenerate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant mannerRespond to all inquiries, redirecting when necessaryMaintain accurate documentation reflective of the conversation and subsequent arrangement reached with customerManage to collection objectives using a high degree of professionalism and persuasivenessMake recommendation for next steps when accounts becomes un-performing or unresponsiveComplete skip tracing when contact with customer ceasesWork effectively with salesperson, branch personnel and other team members in reaching resolution of accountWork unapplied cash in search of paymentsThis is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company's Strategies and promote our Mission, Vision and Values.Education and Qualifications:College Degree or equivalent work experienceMinimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experienceProficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speedExcellent verbal and written communication skillsHigh degree of professionalismAttention to detailKeen listening skills and ability to persuade othersAmbitious, goal-orientated and self-motivateWillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!