Customer Service Coordinator

Description Support Purchase Order Processing, New/Repeat Quote & Proposal Generation and Order Maintenance globally. Support incoming Customer requests via email and phone Support Customers, Service Team, Regional Sales Managers, Distributors, and Technical Sales with Proposal / Quotation Development, Order status, Opportunity and Case creation, and Export Compliance. Troubleshoot order issues. Expedite order/quote while being detailed and quality oriented. Review new Orders with appropriate parties as part of the global purchase order review process Shared responsibility for documentation and reporting accuracy for Order Management metrics Responsible to follow all documented process procedures related to Pricing and MSD / Syspro maintenance Responsible to ensure all Proposed and Quoted products are standard product, utilizing Master Price via MSD; work with Finance for non MPL items to determine pricing. Responsible to elevate non-standard request to the Applications Lab Participate in internal meetings to give status updates Operates cross functionally with Sales, Service, Applications Lab, Engineering, Operations and Finance. Acts as contact person and liaison on behalf of customer, partners with multiple teams. Support team members with other duties such as quotes, purchase orders, Customer End Use Certificate and acknowledgements. Assist with training of new Team Members, as needed. Requirements AAS or equivalent experience or 2 years Customer Support experience Responsibilities include MSD Opportunities and Cases and Syspro Sales Orders Quote preparation Purchase Order review and Order creation Resolve issues with PO’s and secure required documentation. Return Material Authorization (RMA) creation & processing Responding to Customer Inquiries Process Change Orders Phone Coverage #J-18808-Ljbffr Ambrell