Donor Relations Associate

$62,424 Annual Salary Coverage area: Toledo & Cleveland West Responsibilities Assist account managers in ensuring blood drives achieve goal through drive management activities such as on‑site recruitment, presentations to sponsoring organizations, managing online appointment schedules, data entry, sign‑up tables, and recruitment meeting preparations. Provide oversight and record keeping in Hemasphere and online scheduling system (OLS) to ensure proper management of blood drives and deliver tracking and statistical data on sponsor group performance. Support blood drive coordinators with organizational and operational tasks to achieve collection operation and annual goals. Schedule and implement education programs for sponsor contacts, recruitment committees, line volunteers, and volunteer tele recruiters within assigned groups to meet collection objectives and comply with relevant regulations, procedures and directives. Utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity. Scope Individual contributor working under close supervision; use technical knowledge to solve routine problems. Qualifications Bachelor’s degree required. 1 year of related experience preferred or equivalent combination of education and related experience required. Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to support program implementation preferred. Good organizational skills and ability to handle multiple priorities effectively required. Responsible for providing own transportation for business purposes. Ability to work on a team. Travel may be required to sites throughout the Red Cross organization. Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods, driving a vehicle, and working under challenging conditions. Benefits Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Disclaimer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Equal Opportunity Employer The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws. For more information about Rights of employees, see the EEOC Summary of Rights. #J-18808-Ljbffr