Process Coordinator II - Governance, Valuations & Innovation

Process Coordinator II - Governance, Valuations & Innovation Capital One’s Governance, Valuations, & Innovation (GV&I) Team is a second line of defense function housed within the Credit Risk & Analytics (CR&A) Division. CR&A is responsible for Risk Governance, Risk Appetite, Credit Risk Policy, and Assurance Exam Management activities for the Commercial Bank. The team’s contribution is critical in providing a foundation for sound risk management practices, complying with internal policies and regulations, and exhibiting the overall culture of Capital One. At Capital One, you will find an environment that inspires a can‑do‑anything spirit with a multitude of supportive resources. Better still, you will find managers who encourage you to be your best in all areas of your life. Process Coordinator-level associate will manage and monitor the Real Estate appraisal procurement process. The associate will be a core member of the Real Estate Valuations team, responsible for a wide range of functions including monitoring the Real Estate Information Management System (RIMS) queue, managing project‑specific information, and building good relationships across the organization. Managing project‑specific information, including uploading information to the Real Estate Information Management System (RIMS), releasing it to internal client/external vendors, providing support for Valuations projects, and managing the third‑party relationships vendor list Acting as a liaison between Valuations, internal clients, and vendors regarding appraisal status Facilitating on‑time delivery of appraisal reports through proactive communication with all parties (such as vendors, underwriters, and review appraisers) Participating in general administrative duties such as invoice processing Assisting internal account officers to address questions, information changes and status updates on Real Estate Information Management System (RIMS) projects Monitoring the Real Estate Information Management System queue, completing external tasks, creating, and reviewing tasks, tracking bid status reports, reviewing, and releasing bids, and awarding projects as advised by the leadership Building and maintaining good business relationships with Senior Leadership team and staff across the organizations The ideal candidate for this role can be described as someone who is: Self‑starter with a background in Real Estate Valuations Strong data analytical skills and data management processes Independent problem‑solving and discretion Proactive and results‑oriented Strong written and verbal communication skills Excellent attention to detail Willingness to learn, adapts easily to change and confident with diverse thinking Knowledge and experience using Microsoft Office applications and Google Suite High School Diploma, GED, or equivalent certification At least 2 years of administrative experience At least 2 years of experience in Microsoft Office Suite and Google Suite Associate’s degree 3+ years of experience with Real Estate Appraisals 3+ years of experience managing vendors and award of appraisal assignments 3+ years of experience with invoices Experience with Lightbox/RIMS (exactbid) Real Estate Information Management System At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary ranges: McLean, VA: $62,500 - $71,300 for Process Coordinator II Richmond, VA: $56,800 - $64,800 for Process Coordinator II Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. View email address on click.appcast.io View email address on click.appcast.io Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr Capital One National Association