Building Services Associate

Job Description

Job Description

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2026 FOR THE 12th TIME

LOCATION

Axon Green/Be - Minneapolis, MN (539 units)

HOURS
Monday - Friday, 11:30 am - 8:00 pm

PAY, BENEFITS, AND PERKS

​​Hiring Pay Range: $16.00 - $19.50/hr ​​

• Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions (View email address on us.fitly.work).

SUMMARY
The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.

ESSENTIAL JOB DUTIES

• Provides excellent customer service by having a professional and service-oriented demeanor
• Parking ramp management including addressing entry/exit problems, car counts, etc.
• Daily delivery of notices to resident's doors
• Assist with scheduling for move-in/move-outs
• Assists residents with package pick-ups, reserving and accessing amenities, and general customer service needs
• Circulates among visitors and residents to promote a feeling of hospitality and resident support
• Efficiently handles and resolves resident and vendor concerns or requests for assistance
• Responsible for control and security of building key system, including providing co-workers and vendors with key access
• Patrols and monitors building premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
• Provides safe escort for individuals when requested
• Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Assists in investigations of any unusual incidents
• Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons
• Keeps Property Management aware of any and all issues on or near the property
• Attend required trainings and meetings
• Other duties as assigned by Property Manager

QUALIFICATIONS
Education and Experience:

• High school diploma or GED required
• 1+ year of customer service experience
• Individual must be 21 years of age or older

Skills and Abilities:

• Fluent in English with strong skills in oral and written communication
• Ability to use tact and diplomacy in a clear, courteous manner when dealing with co-workers and the public
• Ability to work collaboratively in a team environment
• Maintain a calm demeanor when handling stressful situations
• Ability to travel for required trainings, meetings and company events