Sr. Customer Success Manager

We are seeking a Customer Success Manager to join a high-performing Digital Experience team. In this role, you will partner with enterprise customers to drive adoption, deliver measurable value, and enable scalable, personalized customer experiences. You will act as a trusted advisor to digital marketing leaders, guiding them in leveraging technology, data, and innovation to achieve their strategic goals. This position requires a strong blend of customer success expertise, digital marketing knowledge, and executive-level communication skills. Key Responsibilities Own overall customer success, including planning, customer health, adoption, and measurable business impact Serve as the primary point of contact throughout the customer lifecycle Develop and drive mutual success plans with clearly defined outcomes Align internal and external stakeholders to ensure consistent communication and execution Build strong relationships across customer organizations to support strategic initiatives and roadmaps Deliver proactive, high-quality customer experiences by coordinating internal resources and driving engagement Drive adoption of digital experience platforms using data-driven insights and maturity frameworks Provide strategic guidance by leveraging industry trends, business metrics, and innovative use cases Identify risks and lead cross-functional efforts to execute recovery plans when needed Act as the voice of the customer internally, influencing product improvements and process enhancements Contribute to continuous improvement initiatives to enhance customer success methodologies What We’re Looking ForRequired Skills & Experience 10+ years of experience in Customer Success within the technology industry (SaaS, digital platforms, or similar) Proven ability to deliver measurable customer outcomes and business value Strong consulting and advisory capabilities with enterprise customers Experience leading executive-level conversations (C-suite) and facilitating strategic discussions Excellent communication, presentation, and interpersonal skills Demonstrated success in account planning and customer success management frameworks Strong program management skills, with the ability to influence and align cross-functional teams Ability to manage multiple priorities and thrive in fast-paced environments Preferred Qualifications Experience with digital marketing technologies, including data platforms, content management systems, and customer journey tools Familiarity with analytics-driven decision-making and customer engagement models Experience driving adoption across multi-solution environments Job Type & Location This is a Contract position based out of Chicago, IL. Pay and Benefits The pay range for this position is $54.37 - $54.37/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 26, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems