Executive Assistant

Practice Support Manager IFTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.Are you ready to make your impact?About the RoleThe Practice Support Manager I (PSM I) serves as a strategic business partner to Senior Managing Directors, Managing Directors, and other senior leaders within the Strategic Communications segment, while providing leadership and management oversight of the administrative professionals team in New York. This role combines high-level administrative expertise with people management responsibilities, requiring exceptional organizational skills, business acumen, and the ability to develop and coach team members. The PSM I will handle complex, non-routine administrative functions requiring independent judgment and discretion, while simultaneously managing team performance, providing day-to-day coaching and feedback, facilitating conflict resolution, delivering training, and conducting performance reviews. This position requires a proactive leader who can anticipate needs, solve problems independently, and maintain absolute confidentiality while interacting with clients and executive leadership.What You'll DoStrategic Administrative SupportProvide superior administrative support to Senior Managing Directors/Managing Directors and other senior leaders, serving as a trusted business partnerManage complex calendars with competing priorities, proactively anticipating scheduling needs and resolving conflicts independentlyCoordinate and manage high-stakes meetings, logistics, schedules, and conference calls with minimal directionArrange complex domestic and international travel, including multi-city itineraries and last-minute changesMaintain and manage contact databases in Outlook and Salesforce for multiple senior leadersCreate, maintain, and organize confidential paper and electronic filing systemsServe as liaison between senior leadership, reception, facilities, and regional administrative teamsManage time entry in Carpe Diem Web for senior leaders, ensuring accuracy and timelinessOffice Operations & Event ManagementOversee in-office operations and provide support to on-site staff in coordination with regional administrative leadership, as neededSelect and coordinate catering for meetings and special events within budgetary parameters, adhering to Strategic Communications best practices, as neededCoordinate and manage internal and external supported team events and meetings, handling logistics from planning through executionTroubleshoot real-time operational issues and direct team members to appropriate resolution channelsIdentify and implement process improvements and efficiencies to enhance team and office operationsBusiness & Financial AdministrationSet up new clients and manage contacts in Salesforce with high attention to detailAssist with client invoice processing and vendor setup coordinationManage expense reports using Chrome River software for multiple senior leadersCreate draft contracts utilizing approved templates, ensuring accuracy of information, pricing, and complianceProcess contract and business matter approvals and complete data entry into CRM (Salesforce)Liaise with Finance on business matters, reporting requests, and budget trackingShepherd pursuits, contracts, and conflict checks efficiently through internal systems, ensuring nothing falls through the cracksManage ongoing trackers and dashboards, including team utilization, pipeline reports, and revenue trackingCreate and maintain critical business documents such as monthly decks, team agendas, pipeline reports, and staffing trackersTeam & Practice SupportProvide comprehensive support to assigned practice(s), including Financial Communications and Latin America teamsTake detailed notes and circulate action items from team meetingsDraft contracts, correspondence, and other business documentsPerform data entry, proofreading, and materials creation for client deliverablesPrepare materials and collateral for external and internal meetingsCollaborate with Strategic Communications administrative and core operations teams to deliver highest level of supportUtilize English/Spanish fluency to support LatAm team operations across Mexico, Brazil, and ColombiaServe as subject matter expert on FTI infrastructure, processes, and Strategic Communications team dynamicsTeam Leadership & ManagementDirectly manage and supervise regional executive assistants and administrative assistants, including performance management, coaching, and professional developmentProvide day-to-day coaching, feedback, and guidance to ensure team members deliver exceptional support aligned with Strategic Communications standardsFacilitate conflict resolution among team members and address performance issues promptly and professionallyConduct performance reviews, set goals, and support development plans for direct reportsLead training initiatives for administrative staff on FTI systems, processes, and best practicesServe as primary point of contact and mentor for administrative team members, fostering a collaborative and high-performing team cultureIdentify staffing needs and participate in recruitment and onboarding of new administrative team membersMonitor team capacity and workload distribution to ensure efficient operations and appropriate coverageTechnology & DocumentationCreate, review, and edit complex documents, reports, and spreadsheets using Microsoft Excel, Word, and PowerPointResearch information via Intranet/Internet relevant to business matters and special requestsMaintain proficiency in all FTI systems and serve as resource for team membersIdentify opportunities to leverage technology for improved efficiency and effectivenessHow You'll GrowWe are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.What You Will Need to SucceedBasic QualificationsBachelor's Degree6+ years of progressive administrative support experience in a professional services environment3+ years of people management, team leadership, or supervisory experienceAbility to travel to clients and FTI office(s) as neededApplicants must be currently authorized to work in the United States on a full-time basis; this position will not sponsor applicant for work visas.Preferred QualificationsAdvanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)Experience with CRM systems (Salesforce preferred) and expense management platformsBilingual English/Spanish fluencyProven track record of managing multiple senior executives simultaneously in a fast-paced environmentDemonstrated experience providing coaching, feedback, and performance management to direct reportsExperience facilitating conflict resolution and addressing performance issues professionallyStrong business acumen with ability to serve as strategic partner to senior leadershipExceptional organizational skills with ability to manage competing priorities and tight deadlinesExceptional verbal, written, organizational, and interpersonal communication skills with meticulous attention to detailSuperior ability to multi-task, prioritize, and organize workload across multiple leaders and team membersProven ability to take initiative and solve complex problems independently with minimal guidanceSolution-oriented mindset with demonstrated ability to identify, research, and implement process improvementsStrong leadership presence with ability to coach, develop, and motivate team membersSkilled at identifying team dynamics, roles, and individual strengths to optimize team performanceProactive approach