Veterinary Client Service Representative
$17 - $20 per hourThrive Pet Healthcare
Veterinary Client Service Representative
Carlson Animal Hospital, a Thrive Pet Healthcare partner, is a busy, boutique, AAHA accredited canine and feline veterinary practice in Oak Park, Illinois, dedicated to exceptional client service and high-quality patient care. We are a close-knit team that enjoys working together, supporting one another, and caring for pets and the families who love them.
Carlson Animal Hospital is seeking a friendly, compassionate, and organized Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you will play a key role in creating a positive experience for pets and their families while supporting our veterinary team.
Responsibilities
- Greet clients and patients with professionalism and compassion
- Answer phones, emails, and client inquiries
- Schedule and confirm appointments and surgeries
- Maintain accurate electronic medical records
- Process payments and review invoices with clients
- Assist with prescription and food order requests
- Educate clients on preventive care, hospital services, and pet wellness products
- Collaborate with veterinarians and support staff to ensure excellent patient care
Qualifications
- Previous customer service experience required
- Veterinary hospital experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Comfortable using computers and practice management software
- Positive attitude and strong attention to detail
Why Join Carlson Animal Hospital?
We are a community-focused practice dedicated to providing exceptional veterinary care with compassion. We value teamwork, emotional intelligence, professional growth, and a healthy work-life balance. Our team is committed to creating a supportive environment where employees, clients, and patients feel welcomed and respected.
Compensation
Pay is competitive and based on experience and qualifications with a range of $17-20/hr.
If you love helping people and pets and enjoy working in a team-oriented environment, we'd love to hear from you!
Vacancy posted 4 days ago
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