Customer Service Specialist 1

Job Title

The business is looking for a polished, professional individual with strong sales and customer service skills. The ideal candidate will have a stable career background and demonstrate interest in converting to a permanent position.

Required Skills & Qualifications

• Sales / Customer Service Background
• Great Communication Skills
• Proven Job History with a track record of stability
• Bilingual Spanish is a MUST HAVE
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Pipeline / Lead Management
• Customer Follow-Up
• Outbound Calling
• CRM Management
• Appointment Scheduling
• Documentation & Note Taking
• Referral Tracking
• Status Reporting
• Process & Workflow Management
• Attention to Detail
• Customer Service
• Cross-Functional Coordination
• Underwriting / Contract Support
• Microsoft Excel

Day-to-Day Responsibilities

• Call routing and triage of retail leads
• Maintain impeccable pipeline management
• Tracking contact attempts and scheduling calls with sales agents
• Succinct and detailed notetaking in referrals
• Managing callbacks and follow-ups with customers
• Working with contract validation and underwriting
• Conducting Welcome Calls to ensure activation
• Handling referral assignments and inbound calls
• Participating in regular feedback sessions
• Evaluating pilot conversion rates and effectiveness

Company Benefits & Culture

• Competitive salary range: $22 to $25/hr W2
• Opportunities for professional growth and development
• Inclusive and collaborative work environment

For immediate consideration please click APPLY to begin the screening process with Alex.