Dental Receptionist / Patient Care Coordinator

Job Description

Job Description

Job Overview

We are seeking a warm, professional, and detail-oriented Dental Receptionist / Patient Care Coordinator to join our private dental practice. The ideal candidate is someone who genuinely enjoys helping people, values teamwork, and understands the importance of creating an exceptional patient experience.

Our office culture is extremely important to us. We are looking for someone with strong emotional intelligence, integrity, professionalism, and a positive attitude. The right candidate is organized, dependable, takes moderate initiative, and is committed to helping build long-term patient relationships and retention.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding customer service while supporting the success of the entire team.

Responsibilities

• Greet patients warmly and create a welcoming first impression.

• Answer incoming calls with professionalism and excellent phone etiquette.

• Schedule and confirm appointments efficiently while helping maintain a productive schedule.

• Communicate effectively with patients regarding appointments, office policies, and general insurance concepts.

• Assist with treatment scheduling and patient follow-up.

• Maintain accurate patient records and documentation within the practice management software.

• Follow up with unscheduled treatment and overdue recare patients to support patient retention.

• Coordinate patient communications through phone, text, and email.

• Work closely with the clinical team to ensure a seamless patient experience.

• Support front office operations through organization, attention to detail, and effective time management.

• Contribute positively to the office culture and help foster a collaborative team environment.

Qualifications

• Previous dental front office experience 2+ years. 

• Working knowledge of dental insurance and how benefits generally function.

• Experience with Dentrix or similar dental software.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal skills.

• High level of professionalism, integrity, and accountability.

• Strong emotional intelligence and ability to build rapport with patients and team members.

• Ability to work independently while also being a supportive team player.

• Moderate initiative with the ability to identify opportunities and take appropriate action.

• Commitment to patient satisfaction and long-term patient retention.

• Open to coaching, training, and learning our office systems and processes.

• Bilingual (English/Spanish) is a plus.

What We Value

• Kindness and compassion

• Teamwork and collaboration

• Professionalism and integrity

• Positive attitude

• Accountability

• Growth mindset and willingness to learn

• Exceptional patient care

• Long-term relationship building with patients

• Attention to detail and organization

If you are looking for a long-term opportunity in a supportive private practice that values both its patients and team members, we would love to meet you!