Tools Support Engineer
Pipe Recruit
Location: Tampa, FL or Dallas/Coppell, TX (Texas preferred) Employment Type: Contract-to-Hire (W2) Experience Level: Mid-Senior (Associate Level) Key Responsibilities ALM Tools Administration & Support Create/manage projects, users, and roles in Microfocus QC/ALM/Octane . Troubleshoot user-reported issues and provide L2/L3 support. Develop SQL queries, macros, and scripts to automate repetitive tasks. Customize dashboards, workflows, and reports for engineering teams. Integrate ALM tools with 3rd-party/Microfocus systems. Test and deploy patches/upgrades; migrate projects to new versions. Validate environments post-upgrade and document best practices. Cross-Functional Collaboration Partner with IT/engineering teams to pilot new tools and extract audit reports. Monitor license servers, databases, and infrastructure health. Train users and communicate tool updates effectively. Required Skills Must-Have: 2+ years in end-user software support (any application). Strong troubleshooting and problem-solving skills. Excellent communication and time management. Nice-to-Have: Experience with Microfocus ALM/Octane/QC or similar tools. #J-18808-Ljbffr Pipe Recruit
Vacancy posted 2 days ago
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