Customer Service Representative I - Bilingual (Spanish)

Location & Technical Requirements Internet upload and download speeds of at least 80Mbps. Candidate must reside in Phoenix, AZ area. Essential Functions & Responsibilities Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Additional duties as assigned Knowledge & Skills Knowledge of Workers Compensation fee schedules and regulations Effective verbal and written communication skills Good organizational skills and ability to multitask Detail oriented Proficiency with Microsoft applications Medical terminology and coding knowledge Education & Experience High school diploma or equivalent Customer service experience working in the Managed Care and Benefit Administration industries Pay Range Pay rates: $13.94 – $21.48 per hour. Pay ranges may vary based on location, qualifications, and experience. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level after assessment. Benefits Medical (HDHP) with pharmacy Dental Vision Long term disability Health savings account Flexible spending account options Life insurance Accident insurance Critical illness insurance Pre‑paid legal insurance Parking and transit FSA accounts 401(k) and ROTH 401(k) Paid time off Equal Opportunity Employment CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr CorVel Corporation