Sales Account Manager

Job Description

Job Description

About Us:
Courier Connection is a leading provider of courier and logistics solutions, committed to delivering fast, reliable, and cost-effective services to businesses and individuals. Our success is driven by strong client relationships, operational excellence, and a high-performing sales team.
We are seeking a detail-oriented and growth-focused Sales Account Manager to support our outside sales team while actively contributing to revenue growth through account expansion and retention. Job Summary:
The Sales Account Manager plays a critical hybrid role, supporting Sales Account Executives while managing and growing an assigned portfolio of customers. This position is responsible for ensuring client satisfaction, driving account retention, identifying upsell opportunities, and assisting in closing new business.
While this role is not a pure “hunter” position, it includes performance-based commission opportunities tied to account growth, renewals, and incremental sales.
The ideal candidate thrives in a fast-paced logistics environment, excels at relationship management, and has a strong commercial mindset. Why This Role Matters:
This position is critical to bridging the gap between sales and operations—ensuring customers not only sign with Courier Connection, but stay, grow, and become long-term partners. Essential Duties and Responsibilities:
Account Management & Retention

• Serve as a primary point of contact for assigned customers, ensuring a high level of service and responsiveness
• Build and maintain long-term client relationships to drive retention and customer satisfaction
• Proactively monitor account activity and identify risks or service issues

Sales Support & Revenue Growth

• Partner closely with Sales Account Executives to support the sales cycle, including onboarding new clients
• Identify upsell and cross-sell opportunities within existing accounts
• Assist in preparing pricing, proposals, and service recommendations
• Contribute to closing incremental revenue opportunities within the existing customer base

Customer Onboarding & Implementation

• Coordinate with operations, dispatch, and customer service to ensure smooth onboarding of new accounts
• Ensure service expectations, pricing, and operational requirements are clearly communicated and executed

Client Advocacy & Issue Resolution

• Act as the voice of the customer internally, ensuring client needs are addressed promptly
• Troubleshoot service issues and coordinate resolution across departments
• Gather customer feedback and recommend service improvements

CRM & Reporting

• Maintain accurate account records, activity logs, and pipeline updates in CRM
• Track account performance, retention metrics, and revenue growth
• Provide regular reporting on account health and opportunities

Cross-Functional Collaboration

• Work closely with operations and leadership to ensure service delivery aligns with customer expectations
• Support strategic initiatives aimed at improving customer experience and operational efficiency

Other Duties

• Maintain professionalism and adherence to company policies
• Support special projects and team initiatives as needed

Qualifications:

• Bachelor’s degree preferred (or equivalent work experience)
• 2–5 years of experience in account management, sales support, or customer success (logistics/transportation preferred)
• Strong relationship management and customer service skills
• Proven ability to identify and drive revenue opportunities within existing accounts
• Excellent communication and problem-solving abilities
• Highly organized with strong time management skills
• Experience with CRM systems and Microsoft Office Suite
• Self-motivated with a team-oriented mindset and attention to detail

Compensation & Benefits:

• Competitive base salary
• Commission and incentive opportunities tied to account growth, retention, and upselling
• Career advancement opportunities within sales and leadership tracks
• Comprehensive training and mentorship
• Health, dental, and vision insurance
• Paid time off and performance-based incentives

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