Front Desk Customer Service Representative

Job Description

Job Description

At International Sport Motors, we are known for delivering precision, excellence, and unmatched service. We are looking for a proactive Front Desk Customer Service Representative to join our automotive team full-time .

FRONT DESK CUSTOMER SERVICE REPRESENTATIVE: PAY & PERKS

This role offers $22 – $25 per hour and the opportunity to grow into a junior estimator position.

Benefits and perks:

• Performance bonuses
• Support with earning professional certifications
• Full medical (after 6 months)
• 401(k) with match (after 1 year)

ARE YOU A GOOD FIT FOR THIS JOB?

This is a full-time position, Monday through Friday, from 8:00 AM to 5:00 PM . As our Front Desk Customer Service Representative, you will be the first point of contact for our clients, greeting them with professionalism and warmth as they arrive. You will manage service appointment scheduling, oversee check-in and check-out processes, and answer incoming calls, directing them to the right departments. Throughout the day, you will provide real-time updates on vehicle status, coordinating with service advisors and technicians to ensure seamless communication. You will also assist with loaner vehicle arrangements and insurance documentation, as well as handle payments, invoicing, and other administrative tasks. As you become immersed in our environment, you will gradually take on junior estimator responsibilities, developing the skills and knowledge needed to grow in your role.

If you can do this and meet the following requirements, you might be a perfect fit!

• Desire to grow into a junior estimator role and build a career within the company.
• 2+ years of experience in a front desk, receptionist, or customer service role (automotive industry preferred, but not required)
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail, especially with regard to data entry
• Proficiency using scheduling software and CRM systems
• Ability to multitask and remain calm under pressure

ABOUT US

Specializing in European and Japanese vehicles, International Sport Motors is proud to provide honest and reliable automotive repair, maintenance, and collision services for the San Francisco area. Our family-owned and -operated business has been around since 1980, and we don't plan on stopping anytime soon! We know we wouldn't be successful without our talented team members, which is why we heavily invest in training and provide technicians with paths for advancement and development. Joining us means becoming part of a cutting-edge team with a state-of-the-art facility that stays ahead of the newest trends and technologies. If you value quality, integrity, and transparency in a workplace, we want to hear from you!

BE OUR NEW FRONT DESK CUSTOMER SERVICE REPRESENTATIVE!

If you are ready to bring your customer service skills to a high-end automotive environment while building a career path toward becoming a junior estimator, join us! Apply today using our initial 3-minute, mobile-friendly application!