Solutions Engineer

The Company: FrontrowMD is on a mission to solve consumer trust in health and wellness. Today, our Clinicians’ Choice badges, Clinician Reviews, and ClinicianAI shopping assistant have enabled 600+ of the best DTC brands to increase confidence with their shoppers, by delivering medical expert and research insights right to the point of purchase. The Role: Now that we’ve found product-market-fit, we are hiring a full-time Solutions Engineer, who will help Frontrow scale to supporting thousands of DTC health brands. In this role, you’ll be directly responsible for working with our DTC health brand partners (customers) who are excited about implementing our software tools, guiding them through the implementation process, debugging/troubleshooting, and managing those relationships. You will be an early contributor to a high-growth tech startup in the hottest, high-impact industry in America: consumer health, and you will be responsible for owning every step of the implementation process. You will be Responsible for… Lead end-to-end solution implementation, including technical setup, brand communications, call coordination, debugging/troubleshooting, and QA of the implemented solution Implementing live-setups with DTC health brands, which entails adding code snippets into the web-dev environment (most often Shopify) Collaborating with the Customer Success and Product teams to ensure the clinician badges are appearing optimally Provide ongoing account management after a successful implementation, serving as a trusted advisor for assigned customers Gather feedback from customers and relay insights to product and engineering to drive continuous improvement in Product Strategy and Roadmap Planning Playing a key role in hiring, onboarding, and mentoring future Customer Success team members You are… An engineer with a background in implementation, solutions, or sales that also loves client-facing interactions, and ensuring customers are excited and satisfied about new solutions Highly organized, and feel comfortable managing setups with new customers while also managing existing accounts and a rapidly growing customer base Have excellent communication and presentation skills Thrive without micromanagement — you love independence and can self-motivate to meet and exceed expectations You are ready to be scrappy at a fast-moving startup, working as a thought-partner as you scale the business together Empathy & Patience – ability to support providers and staff who may not be tech-savvy. Clear Communication – skilled at translating technical concepts into simple, actionable steps. Collaboration – works seamlessly with cross-functional teams and healthcare stakeholders. Adaptability – able to adjust to shifting priorities, client needs, and real-world constraints. Proactive Problem-Solving – anticipates issues before they arise and takes initiative to resolve them. Organizational Skills – manages multiple implementations and timelines without losing attention to detail. At the Minimum, Technically you’ll need to be able to… 3+ years of experience in CSS and HTML, including responsive design. The more of a Frontend master you are, particularly in Shopify, the better! Strong understanding of how APIs and websites work (single and multi page apps/sites). Experience with Shopify/Liquid Code, NextJS, and Ruby on Rails is a bonus. What You’ll Gain & Why You'll Love Working Here… Venture backed by top-tier firms Competitive salary + commission + benefits, along with an equity stake in the company The opportunity to be an early leader at the next consumer health rocketship The chance to scale a unique, first-to-market solution in a booming industry A once in a lifetime role growing something that makes a difference in the world #J-18808-Ljbffr FrontrowMD