Digital Project Manager - Implementation

Role Description

The Digital Project Manager – Implementation drives successful delivery of enterprise digital initiatives that accelerate operational performance, customer experience, and scalable business growth. This role owns implementation planning, cross-functional execution, stakeholder alignment, risk management, and adoption across complex technology programs.

Leveraging AI as a force multiplier, this position enhances delivery speed, decision quality, resource optimization, and implementation consistency through intelligent automation and data-driven insights. Operating within Empower's hyper-growth, highly regulated 503A/503B pharmacy environment, the role ensures projects meet compliance, quality, timeline, and business objectives while enabling continuous innovation.

Success requires strategic thinking, disciplined execution, exceptional learning agility, influential collaboration, and relentless accountability to deliver measurable outcomes across rapidly evolving business priorities and enterprise transformation initiatives.

Responsibilities

• Implementation Leadership
  • Project Execution: Lead end-to-end implementation of digital initiatives by developing comprehensive project plans, coordinating cross-functional stakeholders, managing schedules, budgets, dependencies, risks, and deliverables while ensuring successful deployment aligned with business objectives.
  • Program Governance: Establish disciplined governance frameworks that provide project visibility, accountability, milestone tracking, issue resolution, executive reporting, and implementation controls across multiple workstreams.
  • Change Management: Drive organizational readiness by coordinating communication strategies, stakeholder engagement, training activities, adoption planning, and transition support that maximize successful implementation outcomes.
• Cross-Functional Delivery
  • Stakeholder Partnership: Build trusted relationships with business leaders, technical teams, vendors, and operational stakeholders to align priorities, resolve challenges, and deliver successful implementations.
  • Resource Coordination: Coordinate internal and external resources by balancing capacity, dependencies, priorities, and implementation schedules.
  • Vendor Management: Manage implementation partners and technology vendors by establishing expectations, monitoring performance, resolving issues, and ensuring contractual commitments support business objectives.
• Operational Excellence
  • Risk Management: Identify, assess, prioritize, and mitigate implementation risks through proactive planning, governance, escalation management, and contingency execution.
  • Performance Measurement: Develop meaningful implementation metrics, dashboards, and executive reporting that evaluate project health, adoption, operational outcomes, and value realization.
  • Process Improvement: Continuously evaluate implementation methodologies, governance practices, workflows, documentation standards, and delivery models to improve operational efficiency and organizational scalability.
• Strategic Enablement
  • Business Alignment: Translate strategic priorities into executable implementation plans that connect technology investments with measurable business outcomes.
  • Innovation Adoption: Champion emerging technologies, implementation best practices, and AI-enabled capabilities that improve project delivery.
  • Continuous Learning: Foster a culture of continuous improvement by staying current on implementation methodologies, digital technologies, AI capabilities, regulatory expectations, and industry best practices.

Qualifications

• Demonstrated expertise in project management methodologies, implementation governance, Agile, Waterfall, and hybrid delivery models.
• Strong proficiency with project portfolio management platforms, collaboration technologies, implementation reporting tools, AI-enabled productivity solutions, data visualization, dashboard development, and performance analytics.
• Advanced ability to influence stakeholders, facilitate executive communications, negotiate priorities, resolve complex implementation challenges, and manage competing demands.
• Proven capability to leverage AI responsibly for planning, forecasting, documentation, reporting, workflow optimization, decision support, and continuous improvement.

Experience and Qualifications

• Bachelor's degree in Business, Information Technology, Project Management, Engineering, or a related discipline required; master's degree preferred.
• Five or more years of progressive experience leading enterprise technology or digital implementation projects in complex, cross-functional organizations.
• Demonstrated experience managing multiple concurrent projects involving business stakeholders, technology teams, vendors, budgets, timelines, and organizational change initiatives.
• Experience utilizing Agile, Waterfall, or hybrid project management methodologies with strong implementation governance and execution discipline.
• Project Management Professional (PMP), Certified ScrumMaster (CSM), Agile, or equivalent project management certification preferred.
• Proven experience leveraging AI-enabled productivity, analytics, and project management technologies to improve implementation quality, delivery performance, and decision-making.
• Exceptional communication, leadership, analytical, organizational, and stakeholder management skills.

Key Competencies

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k) matching.
• Wellness perks.
• IV therapy and compounded medications.

Physical Requirements

• Required to talk and hear.
• Often required to remain in a stationary position for a significant amount of the workday.
• Frequently use hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices.
• Regularly required to move about the office and around the corporate campus.
• Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.