Technical Analyst

Technical Support Specialist

The position will serve as an experienced member of the technical support team and will provide all aspects of client support to meet the needs of our associates. This will include support and device management for desktops, laptops, mobile devices, printers & multifunction copiers, phones, and other peripheral equipment. This person will be a primary contact for support at our Mercedes-Benz Stadium offices and will also work with our support team to provide assistance to many of our other locations.

This position requires a high-energy individual who has a passion for this field of work and the ability to be a self-starter. This position should take initiative in planning, implementing, and troubleshooting the client support environment within the businesses. This position will work with others in the team to ensure a secure computing environment across the enterprise.

Must be able to carry a cell phone and respond quickly to occasional requests for critical assistance (24 x 7). Working occasional events and other selected weekends/evenings will be required. Some occasional travel may be required; must be able to commute to our other metro Atlanta offices when needed.

Roles and Responsibilities

• Support planning, implementing, and troubleshooting the computing environment within the Blank Family of Businesses. This includes PCs, Mobile devices, Services, Printers, Telecommunications, Audio Visual systems, etc.
• Act as the primary contact for requests for assistance with desktops / laptops, hardware, software, telephone, printer, and AV equipment.