Benefits Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $140,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without current or future sponsorship to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

Customers Bank 5 Core Values are:

• Entrepreneurial Mindset
• Customer Success
• Personal Integrity
• On the Job Excellence
• Teamwork

It is a culture that values transparency, healthy debate, and peer accountability. Success within the People Experience Team (PXT) requires comfort operating in an environment where standards are high, feedback is direct, and ownership is expected.

What you’ll do:

The Benefits Manager will be responsible for developing, implementing and managing the bank’s benefit programs. This role ensures that our benefits practices are competitive, equitable, and aligned with the bank’s strategic goals. The ideal candidate will have a strong background in benefits design and management, excellent analytical and operational skills, and a deep understanding of regulatory requirements.

Key Responsibilities:

• Oversee the day-to-day operations of all employee benefits programs, including medical, dental, vision, life insurance, disability, flexible spending, 401k, wellness initiatives and other fringe benefit programs.
• Design and implement benefit strategies to ensure regulatory compliance and cost efficiency, overseeing plan administration, coordinating open enrollment, and collaborating with brokers.
• Administer Tuition Reimbursement Program, Corporate Matching Gift Program and quarterly United Way Contributions.
• Coordinate annual Open Enrollment; manage benefits enrollment, changes, and terminations.
• Conduct benefits orientations and information sessions; primary point of contact for communication with team members regarding eligibility, family status changes, benefit enrollment, and maintenance of benefits information on the Company intranet.
• Manage FMLA, Short Term Disability, Long Term Disability, and Parental Leave.
• Files and serves as point of contact for workers compensation claims; ensure applicable notices posted and supports annual audit.
• Analyze benefits trends and benchmark data and lead any benefits survey efforts and analyze data to provide recommendations on strategy and design for year over year changes.
• Manage the activities of the Retirement Plan (401k) Committee.
• Ensure compliance with federal, state, and local regulations, including ERISA, COBRA, HIPAA, and ACA and annual Form 5500 filing.
• Maintain key relationships with benefit providers and broker; collaborate with benefits providers and brokers to negotiate plan options and costs.
• Review and audit vendor invoices and for numerous benefit providers. Prepare appropriate paperwork and coordinate processing with the accounting department.
• Perform 401(k) transaction processing to include: plan participant enrollments, contribution changes, loans, beneficiary enrollments, payroll reconciliation, funding and terminations; primary contact for auditors, testing and true-up calculations.
• Demonstrate consistent initiative to take on additional tasks, projects and initiatives outside of the Benefits-specific portfolio of work, extending more broadly across Total Rewards and the People Experience Team.

What do you need?

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• PHR/CEBS Certification
• Minimum of 8 years of experience in benefits administration, preferably in the banking or financial services industry.
• Must have demonstrated and advanced knowledge of benefits regulations and compliance requirements.
• Strong operational skills with a proven ability to streamline benefits processes, lead cross-functional teams, and implement scalable systems.
• Excellent communication and interpersonal skills.
• Proficiency in HRIS and benefits administration software - experience with Workday preferred.
• Strong analytical and problem-solving abilities.
• Ability to work in a very fast-paced environment and effectively manage competing demands to meet deadlines.
• Self-starter with the ability to multi-task with attention to detail while consistently delivering on agreed upon timelines.
• Motivated, team player, willing to lead and remain involved at the detail level of work.
• Strong analytical skills and ability to analyze data to identify trends and patterns.
• Proven ability to proactively and effectively manager a variety of partners, vendors and all stakeholders.
• A customer service driven mindset when assisting employees.

Technology Skills:

• Microsoft Office Suite; advanced Excel and Powerpoint skills preferred.
• HRIS systems experience – Workday preferred.
• Familiar with AI & Automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.