Strategic Account Manager

Strategic Account Manager

Remote (US)

About the Company

A high-growth fintech and fraud prevention platform is helping some of the world’s most recognized financial institutions, payments companies, and technology providers combat fraud, financial crime, and compliance risk. The company leverages advanced data, automation, machine learning, and real-time risk intelligence to help organizations make faster, safer decisions while improving customer experience.

Backed by strong market momentum and a rapidly expanding customer base, the company operates with a remote-first culture and serves enterprise customers across financial services, payments, fintech, and digital commerce.

The Opportunity

As the company continues to scale, they are looking for an experienced Strategic Account Manager to own and grow a portfolio of strategic enterprise customers. This is a highly consultative role focused on driving customer success, strengthening executive relationships, and identifying opportunities for long-term account growth.

You’ll serve as a trusted advisor to customers navigating complex fraud, payments, risk, and compliance challenges while collaborating closely with product, analytics, engineering, and customer-facing teams to deliver measurable business outcomes.

Responsibilities

• Own a portfolio of strategic, high-value customer accounts.
• Act as the primary point of contact for executive and operational stakeholders.
• Drive customer adoption, retention, expansion, and overall account health.
• Build strong relationships across multiple levels of customer organizations.
• Translate complex technical and product concepts into actionable business solutions.
• Develop and present business reviews, performance metrics, and strategic recommendations.
• Monitor key performance indicators and communicate results to customers.
• Partner cross-functionally with product, engineering, analytics, and support teams to solve customer challenges.
• Identify new opportunities for growth and expansion within existing accounts.
• Provide guidance on industry best practices related to fraud prevention, compliance, risk management, and payments.

Requirements

• 10+ years of experience in Account Management, Customer Success, Solutions Consulting, Risk Management, or related customer-facing SaaS roles.
• Experience supporting enterprise customers utilizing API-based or technical products.
• 5+ years of experience within fintech, payments, compliance, fraud prevention, AML/KYC, or adjacent regulated industries.
• Strong executive communication and presentation skills.
• Experience managing complex, multi-stakeholder customer relationships.
• Strong analytical and problem-solving abilities with the ability to derive insights from data.
• Proven project management and cross-functional collaboration skills.
• Ability to influence both technical and non-technical stakeholders.
• Customer-first mindset with a passion for driving measurable outcomes.

Why Join?

• Opportunity to work with leading fintech, payments, and financial services organizations.
• High-growth environment with significant career progression potential.
• Remote-first culture with flexibility to work from anywhere.
• Competitive compensation package including base salary, bonus, and equity.
• Comprehensive health and wellness benefits.
• Home office, learning, and professional development stipends.
• Collaborative, high-performing team focused on innovation and customer impact.