COMPLIANCE ADMINISTRATOR

Job Description

Job Description

The Management Trust
Position Title: Compliance Administrator
Location: Sacramento, CA at Natomas Park HOA office
Reporting To: Assistant Director of HOA Operations
Status: Non-Exempt, Full-Time
Salary: $25.00-$26.00/Hourly

COMPANY PROFILE:

The Management Trust is a community association management company.  We believe that building and maintaining a community takes more than just hammers and nails.  It takes integrity, trust, experience, and support.  Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them.  We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.  Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.  It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Compliance Administrator partners closely with the Compliance Manager to ensure consistent adherence to the community’s CC&Rs, Rules and Regulations, and other key standards.  This role requires a strong understanding of HOA governing documents and applicable state/federal regulations.

JOB DUTIES AND RESPONSIBILITIES:

• Respond to inquiries and complaints with exceptional customer service
• Review all reports and violations as required, including those for the club, security, and parking
• Regularly communicate with multiple levels of staff to ensure effective channels remain open between the HOA team and homeowners regarding compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner
• Coordinate suspension of privileges for unpaid assessments and violation fines
• Conduct exterior inspections of all homeowner change and/or improvement requests to verify specifications are in accordance with community standards
• Collaborate with the Compliance Manager to make operational improvement recommendations
• Assist in the preparation of Board and Committee meeting materials and minutes
• Other duties and special projects as assigned

QUALIFICATIONS:

• Bachelor’s degree and/or professional ICC certifications(s) highly preferred
• Minimum of (2) years of Building Inspector (or related) experience
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:

• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite meetings

SUPERVISES OTHERS?  IF SO, LIST:

• None

SCHEDULE & TRAVEL:

• Monday-Friday from approx. 8:00 am-5:00 pm
• This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer.  We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.