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AI-Driven CX Operations Lead

3M HEALTHCARE

Hover is seeking a Customer Experience leader to scale AI-powered support and knowledge systems. You will own the automation roadmap, design HITL workflows, and collaborate with CX, Engineering, and BizOps to hit key KPIs while guiding a hybrid US team across our SF and NYC offices. The role emphasizes hands-on QA, data‑driven decision making, and cross‑functional leadership to deliver scalable AI solutions in a customer‑facing environment. #J-18808-Ljbffr 3M HEALTHCARE

Vacancy posted 1 day ago
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