Part-Time Executive & Operations Assistant

Job Description

Job Description

We are a multi-award-winning local business operating two home-services franchises — Kitchen Tune-Up and Bath Tune-Up of Bloomfield, NJ — along with a fast-growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex Bronze Winner 2025, and maintain 4.9/5 reviews across all platforms.

The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone.

What You'll Do

Executive Support

• Own and protect the founder's calendar; schedule, confirm, and reschedule meetings
• Triage email inboxes daily; draft replies; surface what needs  attention
• Prep meeting agendas and capture notes; chase action items to close
• Manage personal admin overflow (travel, vehicle, document renewals)

Outbound Calling (a meaningful part of this role)

• Cancelled appointment recovery — call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it)
• Appointment confirmations — day-before calls to confirm consultations and reduce no-shows
• Proposal follow-up — call open proposals to answer questions and move them to close
• Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs
• Past customer outreach — review requests, referral asks, repeat-business calls

Franchise Operations

• Coordinate vendor payments through Bill.com (you prep, founder approves)
• Help run payroll cycles through Gusto
• Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)
• Help plan and execute showroom events (design open houses, vendor partner events)
• Coordinate with our in-house crew

eCommerce Operations

• Respond to Amazon Seller Central customer messages (<24 hr SLA)
• Brief and schedule our content creator across social platforms
• Track inventory and flag reorder points

Infrastructure

• Organize company documents in Google Drive and Notion
• Maintain vendor contract registry (COIs, W-9s, renewal dates)
• Coordinate vehicle maintenance and registration

Requirements

• 2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role
• Comfortable on the phone — you don't hesitate to pick up and call. Sales background or appointment-setting experience is a strong plus.
• Experience working in small business or franchise environments
• Strong with technology — Google Workspace, Slack, CRMs; quick learner on new tools
• You use AI tools daily (Claude, ChatGPT) — required, not nice-to-have
• Calm, organized, and proactive — you follow up without being asked
• Live within 25 minutes of Bloomfield, NJ
• Reliable transportation
• Professional written and verbal communication

Strong Pluses

• Bilingual Spanish
• Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central
• Home services, contracting, or real estate industry background
• Prior appointment-setting or inside-sales experience

Compensation & Benefits

• $24–$28/hour depending on experience (W-2, paid biweekly)
• Performance bonus: $25 per appointment recovered from cancelled/no-show; $50 per closed proposal you helped move
• 20 hours/week to start, with clear path to 30–40 hours if the fit is right
• Flexible scheduling — school hours, light Fridays, etc. negotiable
• Equipment provided (laptop, phone stipend)
• Growth path — as our businesses scale, your scope and pay grow with you

Success Milestones

• 30 days: Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed
• 60 days: Cancelled appointment recovery system running; vendor coordination smooth; Amazon CS within SLA; content creator on consistent schedule
• 90 days: You anticipate needs before they're raised. Measurable lift in confirmed appointments and recovered cancellations. Founder is working on the business, not in it.

How to Apply

Please apply through Career Plug. In your application, include:

1. The AI tools you currently use (Claude, ChatGPT, etc.) and what you use them for
2. Your comfort level with outbound calling on a scale of 1–10, and any relevant experience
3. Your ideal weekly hours and earliest available start date

We'll review and respond within 5 business days. Top candidates will be invited to a 30-minute phone interview, followed by an in-person meeting at our Bloomfield showroom.

Kitchen Tune-Up and Bath Tune-Up of Bloomfield are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Flexible work from home options available.