Help Desk Technician

Job Description

Job Description

At IDS – Integrated Default Solutions, we provide technology solutions that support the mortgage servicing and default management industries. We offer software development, web-based solutions consulting, and network infrastructure support to enhance efficiency and compliance for servicers, investors, and financial institutions.

Headquartered in San Diego, with team members across multiple states, we offer opportunities for both on-site and remote work. At IDS, we prioritize collaboration, problem-solving, and continuous improvement, ensuring a supportive environment for professional growth.

Employees enjoy competitive compensation, performance-based incentives, and a comprehensive benefits package designed to support well-being and career development.

Summary:

Key Responsibilities:

Perform a variety of network problem analyses
Perform physical repairs for on-premises computers and peripherals
Install/repair Operating systems (Win 11, Server 2019, 2022, and 2025) for on-site machines
Relocate or set up full work stations for users at any of our San Diego offices.
Perform hardware installations for on-premises computers
Monitor tasks for the Integrated Default Solutions (IDS) help desk
Triage network problems to the appropriate technical staff
Log, coordinate, and track requests for assistance related to IDS-supported systems
Web-based application support.
Provide on-site support for visiting clients.

May perform other duties as assigned to support department goals.

May occasionally work extended hours based on operational needs.

Experience and Skills:

Extensive experience with Windows Desktops and Servers, MS Office, and Adobe Acrobat
Experience with Azure and Intune is a plus
Experience with VDI & VPN/SDP, including support and troubleshooting
Ability to manage and maintain Active Directory

Research and report on problems and solutions
Attention to detail
Creative thinking and advanced problem solving
Excellent oral and written communication skills, with a focus on technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing
Work both independently and as a team member
Able to lift and carry up to 50 lbs. for short distances
VOIP and unified communication support (Teams) experience is a plus

Qualifications:

Familiarity with computer hardware, printers, and peripherals

Strong verbal and written communication skills

Ability to troubleshoot common technical issues

Customer service experience (retail, call center, hospitality, etc. can be valuable)

Ability to prioritize and manage multiple support requests

Work Schedule:

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

Salary Range:

The salary for this position typically ranges from $24-$28/HR, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

Benefits:

Integrated Default Solutions and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (where available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Security Requirement:

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

Work Environment:

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared workspaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.

Next Steps:

Ready to take the next step?

Notices:

The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. Integrated Default Solutions and our affiliate companies are Equal Opportunity Employers. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Integrated Default Solutions and our affiliate companies will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Integrated Default Solutions and our affiliate companies are concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Stands and Enforcement webpage. As part of our commitment to maintaining a lawful and compliant workforce, Integrated Default Solutions and our affiliate companies participate in the E-Verify program. All candidates who accept a job offer will be required to complete the E-Verify process to verify their employment eligibility in the United States.

Applications will be accepted by the closing date of [closing date].