Scheduling Coordinator

Scheduling Coordinator

Lifekind Health is looking for a full-time Scheduling Coordinator at our Surgical Center in Cathedral City to serve as the primary point of contact for patients, surgeons, referring providers, and insurance carriers. This role is essential to the smooth, efficient, and compliant operation of the front office and scheduling functions of a fast-paced pain management ambulatory surgery center (ASC).

Our mission is to bring care that's whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction.

Front Desk Operations & Patient Interaction:

• Patient check-in and check-out
• Welcome patients, verify demographics and insurance, obtain required consents, collect payments, ensure pre-visit documentation is complete
• Schedule follow-up care, provide clear visit instructions
• Accurately maintain EHR and practice management records to support efficient, patient-centered operations

Procedure & Appointment Scheduling:

• Coordinate and manage clinic and procedural scheduling by accurately booking pain management procedures and appointments in the EHR
• Verify codes and resources, securing required documentation and authorizations
• Communicate pre- and post-procedure instructions to patients
• Maintain real-time schedule updates, manage waitlists and confirmations
• Collaborate with providers, anesthesia, vendors, and clinical staff to ensure smooth operations

Insurance Eligibility & Prior Authorization:

• Verify insurance eligibility and benefits, manage coordination of benefits
• Communicate financial responsibility to patients
• Proactively identify coverage issues in compliance with payer-specific requirements to ensure timely access to care and accurate reimbursement

Patient Chart Preparation & EHR Management:

• Prepare and maintain complete, accurate patient charts by proactively reviewing records prior to visits and procedures, resolving documentation gaps
• Ensure required clinical, scheduling, and authorization details are present
• Consistently update, audit, and safeguard EHR data in compliance with Center standards and HIPAA requirements

Communication & Patient Relations:

• Manage all front-office communications by answering and returning calls promptly
• Coordinate scheduling changes, serving as a liaison between patients, providers, referring offices, and vendors
• Address patient concerns with professionalism and empathy, documenting all interactions in the EHR
• Maintain a welcoming, organized reception environment

Compliance, Privacy & Administrative Duties:

• Ensure regulatory compliance and smooth daily operations by adhering to HIPAA and Center policies
• Open and prepare the front office for patient care, maintain organized administrative records
• Distribute daily clinic and surgery schedules
• Assist with medical records requests
• Participate in training and process improvement efforts

Our Ideal Candidate will have the following qualifications:

• High school diploma or equivalent required
• Two (2) to three (3) years of medical office or ASC scheduling/administrative experience preferred
• Proficiency in insurance eligibility, prior authorizations, and payer portal navigation across multiple payer types (commercial, Medicare, Medi-Cal) preferred
• Basic proficiency with computers and scheduling systems
• Strong organizational and time-management skills
• Excellent customer service and communication abilities
• Experience with pain management, orthopedic, or surgical ASC scheduling strongly preferred
• Experience training, mentoring, or informally leading peers preferred

At Lifekind, we believe our employees deserve the best. Here's what you can look forward to when you join us:

• Comprehensive Benefits: medical, dental, vision insurance options for you and your family
• Medical Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
• Dental offered through Principal Life Insurance Company
• Vision offered through Principal and VSP Vision Care
• Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
• Company paid life insurance, short-term and long-term disability with medical enrollment
• Employee Life, Spouse Life and Dependent Life
• 401(k) Retirement Savings Plan
• Generous PTO

Lifekind Health and Savas Software are an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.