P2P Engagement & Governance Specialist

Role Description

The Senior P2P Engagement & Governance Specialist is responsible for end-to-end P2P operations within their functional area of expertise, ensuring best practices apply. This role requires engagement with Sr. stakeholders, Finance, Compliance, Procurement, Treasury, and our Business Process Outsource partner. The optimal candidate should demonstrate:

• Excellent communication skills
• Thought-leadership capability
• Knowledge of industry best practices
• Ability to identify areas of improvement
• Proactively implement and lead change initiatives
• Strong collaboration skills
• Ability to influence others
• Proven working experience in managing complex P2P and Accounts Payable processes in a fast-paced business environment

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

• Govern outsourced P2P operations by monitoring KPIs, SLAs, and service delivery performance to ensure accountability and operational excellence
• Drive continuous improvement initiatives by identifying process inefficiencies, conducting root cause analysis, and implementing scalable solutions
• Partner with Finance, Procurement, Treasury, Compliance, and business stakeholders to ensure alignment of P2P operations with enterprise objectives
• Build and maintain strong controls environments while ensuring adherence to policies, procedures, and audit requirements
• Influence cross-functional partners and managed service providers to deliver against agreed operational outcomes without direct authority
• Develop and deliver training programs to business groups to improve understanding and adoption of P2P processes
• Monitor system performance and communication channels to ensure smooth end-to-end invoice and payment processing
• Lead or contribute to cross-functional process improvement initiatives and transformation projects

Qualifications

• 4+ years of experience in business operations, finance operations, process management, program management, or process improvement
• Experience working within a Purchase-to-Pay (P2P) and/or Accounts Payable environment
• Proven experience managing or partnering with outsourced service providers or managed services
• Demonstrated experience in process improvement, operational governance, or workflow design
• Bachelor’s degree in Business, Finance, or related field (or equivalent experience)
• Strong understanding of end-to-end P2P / AP processes and operational controls
• Proficiency in PowerPoint and ability to develop executive-level presentations
• Experience with data-driven decision-making and cross-functional communication

Requirements

• Strong communicator with ability to influence across all levels of the organization
• Comfortable working in ambiguous, fast-changing environments
• Strong problem solver with ability to balance detail orientation and big-picture thinking
• Highly collaborative with strong stakeholder management skills

Extra Points

• Experience leading or supporting large-scale process transformation or global operational programs
• Experience working in complex, multi-stakeholder enterprise environments
• Prior experience in gaming, tech, or global entertainment companies
• Six Sigma certification or formal process improvement training
• Familiarity with ERP systems and P2P tools/platforms
• Project management certification or formal project delivery experience
• Strong bias toward operational excellence and continuous improvement
• Proven ability to build trust and drive alignment across diverse stakeholders

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance