Accounts Receivable Specialist

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Vision insurance Job Title: Accounts Receivable (AR) Specialist Job Summary: The AR Specialist is responsible for managing outstanding customer accounts, collecting overdue payments, reducing delinquency, and maintaining positive customer relationships. This role works closely with customers, sales teams, and accounting departments to ensure timely payment of invoices and accurate account records. Key Responsibilities Monitor accounts receivable aging reports and identify overdue accounts. Contact customers by phone, email, and written correspondence to collect outstanding payments. Investigate and resolve billing disputes, payment discrepancies, and account issues. Negotiate payment arrangements while adhering to company policies. Maintain accurate collection notes and account records. Process and apply payments. Reconcile customer accounts and ensure balances are accurate. Collaborate with internal departments to resolve customer concerns affecting payment. Prepare collection reports and provide updates to management. Recommend accounts for escalation, legal action, or write-off when necessary. Required Qualifications Associate's or Bachelor's degree in Accounting, Finance, or Business preferred. 1–3 years of experience in accounts receivable, collections, accounting. Knowledge of accounts receivable processes and collection practices. Proficiency in Microsoft Office Suite, especially Excel. Experience with ERP systems or accounting software (e.g., Sage, Macola, or other ERP). Skills and Competencies Strong communication and negotiation skills. Excellent attention to detail and organizational abilities. Ability to analyze account information and solve problems. Customer-service-oriented approach. Strong time management and multitasking skills. Ability to work independently and meet collection targets. Preferred Qualifications Experience in commercial/B2B collections. Knowledge of credit and collection laws and regulations. Experience with aging analysis and financial reporting. Performance Metrics Reduction in Days Sales Outstanding (DSO). Aging account improvements. Accuracy of account records and documentation. Customer satisfaction and dispute resolution effectiveness.