Service Desk Technician

As the first line of contact for clients, the full-time remote Service Desk Technician will manage incidents and requests related to the installation, configuration, and operation of solutions, ensuring client satisfaction and effective communication throughout the process. Key responsibilities Manage incidents and requests, ensuring client satisfaction through effective communication and follow-up Address and resolve basic incidents while documenting information accurately in the ticketing system Contribute to knowledge bases by documenting common requests, incidents, and resolutions Required qualifications High school diploma or GED At least 1 year of support experience in a professional services environment, including use of a ticketing system Thorough knowledge and troubleshooting skills for PC hardware and peripherals Demonstrated ability to develop clear and professional written communication Organizational skills to balance and prioritize work effectively