Office Clerk

The Office Clerk at FL-DCF Fort Pierce Office of Licensing is responsible for providing comprehensive administrative support to ensure smooth office operations. This role includes managing communications, maintaining logs and reports, scheduling, and assisting with complaint intake and document management to support licensing activities. Responsibilities:

• Email Daily Muster to designated personnel.
• Process Administrative Fine shipments via FedEx.
• Maintain various logs on a weekly, biweekly, and monthly basis, including travel records and workforce updates.
• Assist specialists and supervisors by looking up information in the Clearing House and BGS systems.
• Prepare and submit monthly HHS Summary Reports and Law Enforcement inquiry reports.
• Screen and transfer incoming calls efficiently.
• Maintain and update document and log systems on the shared drive.
• Monitor voicemail and emails throughout the day.
• Intake complaints and prioritize work assignments as required.
• Manage interview packets, schedule meeting rooms, and handle providers' training certificates and registration lists.
• Take meeting minutes as assigned by the supervisor.

• Professional business office experience (minimum 2 years).
• Proficiency in Microsoft Office applications, including Outlook and Excel (minimum 2 years).
• Experience with travel management (minimum 1 year).
• Experience preparing reports and correspondence (minimum 1 year).
• Experience scheduling meeting rooms and taking meeting minutes (minimum 1 year).
• Experience answering and transferring calls (minimum 6 months).
• Experience with FedEx processing (minimum 6 months).
• Strong organizational and time management skills.
• Ability to communicate effectively in English, both verbally and in writing.
• Knowledge of general office procedures and practices.
• Ability to prepare reports, plan and organize work activities, and follow instructions.

• Experience working with Work Force systems.
• Experience working with AHCA Clearinghouse.

• Professional attire dress code is required.
• Must be able to complete mandatory pre-employment screening requirements.
• Position is contract/temporary with no benefits including PTO or paid holidays.
• Compliance with any applicable safety or dress requirements if applicable.

• Work schedule details are not explicitly provided; expect standard office hours with possible requirements for timely completion of monthly reports.
• Interview process is in person only.