Service Manager

Overview Wes Carver Electric is seeking an experienced Service Manager with a strong technical background and a solid understanding of residential electrical service sales. This role requires a leader who can support technicians in the field, make sound technical and pricing decisions, and drive profitable service operations while maintaining high standards of workmanship and customer experience. The ideal candidate is technically fluent, comfortable evaluating electrical work in real time, and experienced in service-based selling, pricing, and customer communication. Responsibilities Lead and manage a team of residential electrical service technicians Provide hands-on technical support, troubleshooting, and job evaluation in the field Support technicians with pricing, estimating, and service recommendations Ensure electrical work meets code requirements, safety standards, and company quality expectations Oversee daily service operations in coordination with dispatch and administrative staff Coach technicians on service communication, options presentation, and ethical sales practices Review jobs for accuracy, scope, pricing, and profitability Handle service-related customer escalations and technical concerns Monitor service performance metrics and drive improvements in revenue, margin, and efficiency Ensure service vehicles, tools, and materials are properly maintained and job-ready Maintain accurate documentation using company software platforms Qualifications Strong background in residential electrical service and troubleshooting Deep understanding of electrical systems, code compliance, and best practices Experience with service pricing, estimating, and customer-facing sales Prior leadership or supervisory experience preferred Ability to evaluate electrical work quality and pricing decisions quickly and confidently Proven ability to coach technicians on both technical execution and service sales Strong communication, decision-making, and problem-solving skills Valid driver’s license and clean driving record Professional, credible presence with both technicians and customers Monthly performance bonuses tied to revenue, gross margin, and service KPIs Realistic total compensation: $120,000 – $150,000 Health insurance with dental and vision options Short-term disability insurance 401(k) with company contribution Paid time off and paid holidays Ongoing leadership, technical, and sales training Clear path to increased responsibility and compensation as the service department grows Direct access to ownership and leadership — no corporate red tape #J-18808-Ljbffr