Office Manager

Join Our Team and Brighten Lives One Smile at a Time!

At Maple Family Dentistry, our mission is to provide exceptional dental care while creating a welcoming, positive experience for every patient who walks through our doors. We are seeking an experienced and motivated Office Manager who is passionate about leadership, patient care, team development, and helping a dental practice thrive.

If you are a strong dental administrative leader who enjoys building relationships, improving processes, and creating a high-performing team environment, we would love to meet you.

Schedule

• Monday- Thursday 7:30 AM 5:00 PM
• Friday: OFF

Benefits & Perks for FT Employees 30+ hrs or more:

• Quarterly bonus potential of up to $700
• Medical, Vision, and Life Insurance
• Employee dental treatment discounts
• Paid Time Off and 9 paid holidays
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Scrub allowance
• Continuing Education allowance
• Licensure and certification reimbursement

What You'll Bring

• High school diploma or equivalent
• Minimum 3 years of dental administration experience
• Previous experience managing and developing a team
• Strong knowledge of dental operations, insurance, treatment coordination, and patient financial processes
• Ability to partner with doctors and leadership teams to achieve practice goals
• Knowledge of federal and state employment regulations
• Proficiency with Microsoft Office, dental practice management software, and standard office technology
• Excellent communication, organization, and problem-solving skills
• Ability to maintain professionalism in stressful situations
• Strong conflict-resolution skills and the ability to build trust with patients and team members
• Ability to prioritize multiple responsibilities while maintaining confidentiality

Why Join Maple Family Dentistry?

We believe great dentistry starts with a great team. Our Office Manager plays a key role in creating a positive environment for patients and employees while helping drive the success of the practice.

As part of our team, you will have the opportunity to:

• Holiday Parties and Practice events
• Make a meaningful impact on patient care and team culture
• Work alongside dedicated dental professionals
• Grow your leadership skills and career
• Be part of a practice committed to excellence and personalized care

What You'll Do

As the Office Manager, you will oversee the daily operations of the practice while partnering with the doctor and leadership team to create an exceptional patient experience and support practice growth.

Leadership & Team Development

• Lead, coach, and support the administrative team to achieve operational excellence
• Create a positive, collaborative, and accountable team culture
• Communicate practice goals, updates, and expectations effectively
• Assist with recruiting, interviewing, hiring, and onboarding new team members
• Train team members and support ongoing professional development
• Partner with leadership on performance evaluations, coaching, and performance improvement plans

Patient Experience & Practice Operations

• Oversee all aspects of the patient experience, from scheduling through financial coordination
• Ensure exceptional customer service and patient satisfaction
• Manage appointment scheduling, patient records, insurance coordination, billing, and collections
• Address patient concerns and resolve complaints professionally and efficiently
• Maintain smooth daily workflow and optimize practice efficiency

Financial & Administrative Responsibilities

• Partner with accounting teams on accounts payable, accounts receivable, reporting, and budgeting
• Monitor practice performance metrics and assist with achieving financial goals
• Review and implement processes that support practice growth
• Research vendors, supplies, and equipment purchases to ensure cost effectiveness

Compliance & Office Management

• Maintain compliance with OSHA, health regulations, and practice policies
• Maintain employee records, licensing documentation, payroll, and benefit paperwork
• Ensure the office remains clean, organized, professional, and welcoming
• Coordinate equipment maintenance and facility needs
• Support marketing initiatives to promote continued practice growth

Ready to Make a Difference?

If you are an experienced dental leader who enjoys developing teams, improving processes, and creating exceptional patient experiences, we invite you to apply today.

Join Maple Family Dentistry and help us create healthier smiles and rewarding careers every day!