Collection Manager

Job Description

Stevens Institute of Technology seeks a Collection Manager for the Office of Student Accounts. The Collection Manager, under the supervision of the Associate Director of Student Accounts, provides the highest level of customer service while working with students and parents to answer inquiries regarding their financial status. The Collection Manager ensures compliance with federal, state and institutional regulations and policies while maintaining student account records with accuracy. The Collection Manager works to support the overall goals and mission of Student Accounts and Stevens Institute of Technology.

Essential Responsibilities:

• Assist students who are in financial stress by understanding the unique student needs and utilizing the available Student Accounts payment options students and if needed institutional resources.

• Manage third party billing for sponsored students, ensuring accurate accounting by working with both students and sponsors.

• Understand the billing deliveries and manage collections by the due dates for all specialized (corporate and other cohort) programs.

• Participate in the Student Accounts collection efforts for past due account receivables.

• Distribute refunds to students and parent borrowers in compliance with Federal and Department of Education Regulations.

• Provide coverage for Student Account Coordinators on phone and at the front desks as needed.

• Maintain current knowledge of regulations, policies and applicable requirements related to Student Accounts and Stevens including Family Educational Rights and Privacy Act (FERPA) and Title IV.

• Safeguard assets and contribute to the sound internal control environment.

• Attend trainings related to professional development and compliance to maintain accurate and up to date information on best practices, policies and procedures

• Attend campus events as a representative of the Office of Student Accounts.

• Ensures accuracy and quality customer service is maintained in all aspects of responsibilities.

• Evening and occasional weekend hours are required.

• Perform other related duties and special projects as assigned by the Director and Associate Director of Student Accounts and as needed by Stevens.

Required: Bachelor's degree or 5 years of experience in higher education, accounting or a related experience is required.

Knowledge and Skills:

• Must be a team player with a demonstrated interpersonal skill with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining a customer service orientation at all times.

• Must demonstrate proficiency in Microsoft Office including Word and Excel.

• Experience with a student ERP Systems is a plus.

• The individual must be an analytical, detail oriented, highly motivated, independent thinker who possesses excellent communication skills (oral, written and listening).

• Experience in higher education administration is required, and experienced in Bursar, Financial Aid, and or Registrar departments is preferred.

• Bilingual skills are a plus

About Stevens:

Founded in 1870, Stevens Institute of Technology, The Innovation University™, lives at the intersection of industry, academics and research. Students, faculty and partners collaborate in an academic culture of innovation, research and entrepreneurship to develop, implement and leverage technology to confront global challenges. Based in Hoboken, N.J., Stevens offers degrees in engineering, the sciences, management, business, humanities and the arts. Stevens has been recognized by both the U.S. Department of Defense and the Department of Homeland Security as a National Center of Excellence in systems engineering and port security research. The University has more than 6,100 undergraduate and graduate students with more than 350 faculty. Stevens' programs have attracted international participation and strategic partnerships with industry leaders, governments and other universities around the world.

Department
Office of Student Accounts
Compensation Range
In compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $53,600.00 - $73,266.67. This range represents the University's good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position's scope and responsibilities, the candidate's experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at:
Benefits Guidebook

General Submission Guidelines:


Please submit an online application to be considered a candidate for any job at Stevens. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.


Still Have Questions?


If you have any questions regarding your application, please contact View email address on click.appcast.io.


EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status.


Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.

Jeanne Clery Disclosure:

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report.