Sales Loyalty Manager: Lead Telesales & Revenue Growth

Overall Purpose To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. Key Roles and Responsibilities Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively. Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses. Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships. Job Contribution Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Supervisor: Yes Education & Experience Education: Bachelor’s degree (BS/BA) desired. 5+ years of related sales experience. Job Details Weekly Hours: 40 Time Type: Regular Location: Orlando, Florida Salary Range: $55,000.00 - $82,600.00 Equal Employment Opportunity It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. #J-18808-Ljbffr AT&T