Scheduling Clerk

Scheduling Clerk

Scheduling Clerks are responsible and accountable for the scheduling of procedures, pre-registration of patients and checking medical necessity of procedures as required. Acts as a liaison between patients and Health Center staff and works to resolve problems. Provides support to the patient services area.

Department: Patient Services

Hours: Full-Time, 40 hours a week required

Shift: 8:30am - 5:00pm

Required: High School diploma

Pay: based on experience, starting at $18.68 an hour

Responsibilities

• Acts as a productive/professional member of the central scheduling/patient services team.
• Any other duties and responsibilities as assigned by management.
• Contacts no show to reschedule appointments.
• Creates authorization referrals as required when scheduling patient appointments.
• Demonstrates appropriate customer service behaviors by a positive attitude and a willingness to facilitate scheduling team function.
• Maintains a safe and neat work environment.
• Obtains physician's written orders and ensures orders match scheduled procedures.
• Obtains current patient demographics and insurance benefits for the Health System.
• Pre-registers patients at the time of scheduling and checks medical necessity of procedure as required.
• Provides support to patient services and assists with registration with transporting patients as required.
• Remains current on new construction, new physicians, and events within the Health System.
• Remains current on new procedures performed by ancillary departments including the preparatory instructions and scheduling restrictions.
• Serves as a customer service representative and acts as a liaison among patient, family, staff, and medical staff. Initiates problem resolution as needed.
• Works closely with the ancillary departments and radiologists to ensure proper scheduling of procedures.

Requirements

High School (Required)

Compensation

Estimated Compensation Range $17.79 - $27.57

Pay based on experience