Senior Broker Account Manager

Job Description

Broker Account Manager
Job Summary

Seeking a highly motivated and detail-oriented Broker Account Manager to join a team. This role is pivotal in managing a high-volume book of business, providing exceptional service to clients, and ensuring seamless operations in the areas of life, health, and dental benefits. The ideal candidate will have a strong understanding of RFPs, self-funded medical plans, and ancillary benefits, as well as the ability to pivot quickly and solve problems effectively. This is a full-time, in-office position with the potential for hybrid work after training.
Compensation Package

• Salary Range : $80,000 - $120,000 annually + commission opportunities
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Serve as the primary point of contact for clients, providing exceptional service and support.
• Manage a high-volume book of business, including large group life accounts.
• Handle service work such as change requests for carriers, claims/billing issues, enrollments, and new applications.
• Conduct open enrollment meetings and explain benefits to clients as needed.
• Assist with quoting new and renewal business.
• Address client needs promptly and effectively, ensuring satisfaction and retention.
• Utilize software tools such as Imageright, Benefitpoint, Ease Navigator, and Excel to manage accounts and streamline processes.
• Collaborate with internal teams to ensure smooth operations and client satisfaction.

Qualifications/Requirements

• Experience : Minimum of 3 years of experience in a similar role is preferred, but candidates with less experience will be considered.
• Licenses/Designations : Life & Health (L&H) license preferred but not required. Training will be provided if needed.
• Technical Skills : Proficiency in Excel and familiarity with Imageright, Benefitpoint, and Ease Navigator.
• Knowledge : Basic understanding of RFPs, self-funded medical plans, and ancillary benefits.
• Soft Skills : Strong attention to detail, ability to pivot quickly, excellent problem-solving skills, and a proactive attitude.
• Work Ethic : Willingness to go above and beyond, staying until the job is done.

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