Customer Service Representative | Billing Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST
Talking to many different types of people from across the country
Answering inbound phone calls from customers related to billing inquiries
Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
Establishing and growing professional, positive relationships with Spectrum customers
Collaborating with management on customer issue escalations
Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, youll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, youll feel at home on our billing team.

WHAT YOULL BRING TO SPECTRUM
Required Qualifications
Education : High school diploma or equivalent
Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
Language : Ability to read, write, speak and understand English

Preferred Qualifications
Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Technical Skills : MS Office, computer skills, typing
Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

CCS114

2026-81341

2026

Here, our employees dont just have jobs, they're building careers. Thats why we offer a comprehensive

pay and benefits

package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S.

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Grow Your Career Here

Were committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

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