Administrative & Loaner Coordinator GOP

Administrative & Loaner Coordinator (Service Department)

Genesis of Plano

Why Work at Huffines:

Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to "WOW" our customers, team members, community, and peers.

Join a company consistently voted a "Top Places to Work" in DFW, where growth, opportunity, and customer excellence drive everything we do!

JOB DESCRIPTION:

The Service Administrative & Loaner Coordinator plays a key role in supporting the Service Department by combining front-desk receptionist responsibilities with ownership of the loaner vehicle coordination process. This position requires a high level of professionalism, strong administrative skills, and prior experience in a dealership environment. The ideal candidate is organized, customer-focused, and capable of managing multiple responsibilities in a fast-paced setting.

JOB REQUIREMENTS:

• Greets all customers to create a great guest experience
• Answer and route incoming phone calls efficiently and courteously
• Directs customers to the appropriate department or point-of-contact
• Support the Service Department with administrative tasks, documentation, and coordination
• Coordinates questions and issues with the appropriate department personnel
• Assist with scheduling, customer communication, and follow-up as needed
• Will be trained and expanded to include loaner car coordinator
• Customer service advocate is the key to success in this role
• Assist with scheduling, customer communication, and follow-up as needed
• Verify customer eligibility and ensure proper documentation is completed
• Track loaner vehicle availability, condition, and return status
• Coordinate with service advisors, technicians, and management regarding loaner usage
• Professional appearance and demeanor at all times
• Comfortable working in a fast-paced, customer-facing environment

COMPENSATION and BENEFITS :

• Minimum of 2+ years of experience in a dealership setting required
• Prior experience in a service department, administrative, receptionist, or coordinator role preferred
• Flexible Monday through Saturday five-day workweek
• Competitive pay structure
• Work-life balanced culture
• Optional benefits including medical, vision, dental, and Health Savings Account (HSA)
• 401(k) with company match
• Company-paid life insurance
• Employee discounts
• Paid time off (PTO)
• Paid holidays
• Chaplain Services

DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing hipr