Sr. Director of Business Development

Sr. Director of Business Development

The Sr Director of Business Development will own how OS National grows: building relationships across the mortgage and real estate ecosystem, converting them into long-term partnerships, and assembling the team and infrastructure to sustain that growth. This is a ground-floor leadership opportunity with the resources of a publicly traded company and the urgency of a business that is moving fast.

• Develop and execute a go-to-market strategy to acquire new customers across the real estate and mortgage ecosystem.

• Build pipeline, qualify opportunities, and close relationships that align with OSN's operational capabilities and growth targets.

• Identify strategic partnerships and channel opportunities that accelerate customer acquisition at scale.

• Own relationships with OSN's customers and serve as the senior point of contact for sales.

• Build structured account plans that identify growth opportunities within existing relationships and protect against attrition.

• Establish customer success rhythms — QBRs, executive touchpoints, issue escalation protocols — that make OSN a preferred partner.

• Partner with Operations and Technology to ensure the customer experience is seamless and differentiated.

• Design the organizational structure for a scalable client development function - including account management, business development, and customer success.

• Recruit, develop, and lead a high-performing team. You will start with a small group and have the mandate and budget to build.

• Establish performance metrics, compensation structures, and reporting cadences that drive accountability and results.

• Create the playbooks and processes that allow the team to scale without losing the service quality that differentiates OSN.

• Serve as a key member of OSN's senior leadership team, contributing to company-wide strategy and planning.

• Collaborate closely with the CEO, COO, and operations leaders on capacity planning, pricing, and market expansion.

• Provide market intelligence on competitive dynamics, customer needs, and industry trends to inform product and service development.

• 10+ years of progressive experience in sales, business development, or client management within the title insurance, mortgage, or real estate industry.

• Demonstrated success managing and growing customer relationships across multiple channels in the real estate or mortgage services space.

• Proven track record of both customer retention and increasing wallet and market share.

• Comfort carrying and owning commercial targets — including new logo quotas, retention rates, and revenue growth metrics.

• Experience building and scaling a sales or account management team.

• Deep understanding of the mortgage origination lifecycle and how title, escrow, and settlement services fit into real estate transactions.

• Familiarity with RESPA, state title insurance regulations, and the compliance landscape governing title and settlement services.

• Executive presence and credibility to engage senior leaders at client organizations.

• Familiarity with leveraging AI tools to achieve goals and create efficiencies in workflows.

• Based in or willing to relocate to Miami, Dallas or Atlanta preferred; open to other locations for exceptional candidates. Travel required (approximately 40–50%).