Registration Clerk

Job Description: Registration Clerk – Outpatient Services Full-Time | Monday–Friday, 8:00 AM – 5:00 PM On-site | Quincy, IL Outpatient Services | Clarity Healthcare Job Summary Preferred Family Healthcare is seeking a detail-oriented and customer-focused Registration Clerk to support our Outpatient Services team in Quincy, Illinois. This full-time, daytime position plays a critical role in ensuring seamless client enrollment, accurate registration, and timely verification of services to support reimbursement and continuity of care. In addition to general outpatient registration functions, this role provides daily administrative and financial support to our Methadone clinic, helping maintain accurate client records, fees, and payment plans. This is an excellent opportunity for someone who enjoys organization, accuracy, and making a meaningful impact behind the scenes in behavioral health care. Why You’ll Love Working Here Up to 29 days of Paid Time Off Pay: $17.00/HR HRSA Loan Repayment eligibility* Comprehensive benefits package: medical, dental, vision, life, retirement, and more 403(b) with up to 5% company match Company‑paid basic life insurance Emergency Medical Leave Program Health & dependent care Flexible Spending Accounts Wellness initiatives and Employee Assistance Program (EAP) Employee discount program Essential Job Functions Perform all client enrollment and registration functions in a timely and professional manner Collect fees for services and maintain accurate financial records Track authorizations to ensure all funding source and payer requirements are met Verify services and documentation to support accurate billing and payment Provide daily administrative support to the Methadone clinic, including: Updating client fees Maintaining financial information Assisting with payment plans Communicate effectively with clients, clinical staff, and internal departments to support smooth operations Knowledge, Skills, and Abilities Strong communication skills, including written, verbal, in-person, and virtual interactions Attention to detail and ability to manage multiple tasks accurately Professional, compassionate approach when working with diverse client populations Ability to follow procedures while maintaining confidentiality and compliance Education & Experience Qualifications High school diploma or G.E.D. equivalent required Prior experience in healthcare registration, billing, customer service, or administrative support is preferred but not required Employment Requirements Successful completion of all required background checks, including: Criminal record Driving record Abuse/neglect registry Fingerprint check Completion of New Hire Orientation upon hire Completion of all required training, including Relias at hire and annually thereafter Valid driver’s license, acceptable driving record, and current auto insurance Illinois Notice As part of our talent review process, we may utilize technology that helps organize applicant information. This includes AI‑assisted tools that support our team by reviewing and sorting resumes in relation to the experience and qualifications connected to each role. These tools assist our recruiters, but all hiring decisions continue to involve human review and judgment. We are an Equal Opportunity Employer and we welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees