Program Manager Engagement and Internal Communications

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Summary:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business provides a product or service or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating influencing and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy simplification and new capabilities.

We are seeking a forward thinking influential and purpose-oriented leader to shape how teammates across Client Protection align to enterprise priorities. The Program Manager role offers a unique opportunity to help run the day-to-day with responsibility for supporting governance routines ongoing process improvement and line of business engagement activities. This role focuses on recurring deliverables and cross-functional initiatives that require sound judgment and a high standard of execution. The ideal candidate is highly organized detail-oriented and comfortable in a fast-paced environment.

The ideal candidate is a powerful communicator a strong enterprise connector and a trusted partner to senior leaders. They understand how deliberate communication accelerates alignment enables change adoption and reinforces cultural cohesionbuilding trust focus and sustained engagement across a complex evolving organization. Why this role matters:

• Models the fundamentals of who we are as a company setting the standard for how our purpose strategy operating principles commitments and values show up in day-to-day work.
• Shapes the employee experience of a large diverse workforce influencing how teammates connect to the mission experience inclusion and remain aligned to enterprise priorities.
• Drives organizational trust engagement and cultural cohesion by ensuring leaders communicate with clarity consistency and intentparticularly during periods of change and transformation.
• Partners directly with senior leaders to elevate how strategy priorities and transformation narratives are communicated across the enterprise.
• Operates at the intersection of strategy and creativity translating complex business priorities into clear resonant narratives that drive alignment and measurable impact.
• Provides enterpriselevel visibility and influence shaping how thousands of teammates experience engagement connection and leadership communication every day.

Responsibilities:

• Defines program controls processes procedures reporting cadence decision governance structures and ways of working with key stakeholders
• Works closely with project sponsors cross-functional teams and assigned project managers to develop the scope deliverables required resources work plan budget and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses developing program plans and measuring progress against ongoing key performance indicators
• Analyzes evaluates and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services builds positive relationships asks questions and uses tools to uncover root causes to challenges identify opportunities and make recommendations

Strategy Development & Execution

• Develops communications drives coordination and connectivity across the Client Protection team and key stakeholders
• Owns key Business Management functions including routines stakeholder coordination and operational readiness with oversight from leadership
• Manages program coordination logistics communications calendar planning etc. with a sense of urgency
• Develops program updates for Line of Business (LOB) leadership routines and initiatives
• Oversees lifecycle of internal line of business communications from strategic content development through delivery measurement and optimization to support enterprise priorities and transformation while adhering to enterprise standards.
• Owns and executes Client Protection Internal Selection process ensuring employees are treated fairly consistently and adheres to the framework for how Retail Banking selects candidates for positions or opportunities outside of the TA posting process.

Content Delivery

• Lead the strategy engagement and adoption of digital communication channels for teammates including digital boards newsletters Teams/OneDrive Flagscape and other enterprise platforms.
• Oversee the creation and delivery of digital board content across multiple core-site locations ensuring consistency relevance and impact.
• Partner strategically with enterprise teams Corporate Communications HR Academy Operations and site leadership to deliver integrated enterprise-aligned messaging.

Required Qualifications:

• 5 years of experience in project/program management leading cross functional initiatives communications or executive business support.
• Advanced/expert Microsoft proficiency: Excel (formulas pivot tables) PowerPoint (executive level storytelling and visuals) and Copilot.
• Executive routines & materials: Proven experience building and delivering senior executive routines and artifacts (e.g. executive presentations leadership readouts talking points dashboards/scorecards surveys).
• Execution discipline: Exceptional precision and urgency; balances competing priorities calmly and reprioritizes quickly based on leadership needs.
• Influence & executive presence: Navigates and influences across all levels; polished executive presence with strong written verbal and presentation communication.
• Analytical problem solver: Evaluates data challenges assumptions identifies improvements recommends solutions and drives action using sound judgment on when to engage stakeholders.
• Matrix leadership & outcomes: Coaches and develops dotted-line teammates (without direct authority) and drives results through prioritization inspection and appropriate delegation.
• Creative partnership: Experience partnering with creative teams to develop clear compelling communications and materials.
• Data-driven problem solving: Uses data to identify improvements recommend solutions and drive action with sound judgment.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Desired Qualifications:

• Experience working in Client Protection
• Executive-facing communications and engagement leadership with demonstrated enterprise impact and measurable outcomes in alignment adoption and execution.
• Executive oversight of digital communication ecosystems including newsletters digital boards and emerging internal platforms with accountability for reach engagement and effectiveness.
• Deep experience leveraging enterprise platforms and publishing tools to deliver scalable compliant and highimpact communications.

Skills:

• Consulting
• Problem Solving
• Program Management
• Project Management
• Reporting
• Collaboration
• Leadership Development
• Performance Management
• Presentation Skills
• Issue Management
• Oral Communications
• Process Design
• Process Performance Management

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$115000.00 - $167000.00 annualized salary offers to be determined based on experience education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits access to paid time off resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Required Experience:

Manager