Administrative Analyst/Specialist Exempt III

Position Summary San Diego State University’s Information Technology Division is seeking an experienced Administrative Analyst/Specialist III to help lead complex business operations and strategic initiatives across the division. This senior‑level role combines business operations, financial and cost recovery administration, project portfolio management, and process improvement to strengthen how IT resources, projects, and services are managed. This position will serve as a key advisor and functional lead, translating complex operational and financial information into practical solutions, improving division‑wide processes, and providing leadership with the insights needed to make informed decisions. Key Responsibilities Business Operations & Strategic Analysis Lead complex division‑wide business operations supporting financial management, procurement, reporting, and organizational effectiveness. Analyze operational, financial, and organizational data to identify trends, risks, and opportunities and provide strategic recommendations to leadership. Develop and improve policies, procedures, workflows, and business practices that strengthen efficiency, compliance, and accountability. Provide functional leadership and coordinate priorities and workflows across administrative and operational functions. Project Portfolio Management & Reporting Lead project portfolio governance, reporting standards, metrics, and coordination across the Information Technology Division. Develop dashboards, reports, and executive‑level analyses that provide visibility into projects, resources, risks, and operational priorities. Partner with technical and administrative teams to strengthen project tracking, communication, and accountability. Identify operational barriers and resource constraints and lead improvements that support successful division‑wide initiatives. Financial & Cost Recovery Operations Serve as the division’s subject matter expert for IT cost recovery, including billing methodologies, financial models, reporting, and business practices. Coordinate billing and cost recovery activities across multiple services, funding sources, and campus stakeholders. Analyze financial and service data, identify discrepancies and trends, and develop forecasts and reports to support decision‑making. Interpret CSU, campus, auxiliary, and financial requirements and translate them into effective operational practices. Process Improvement & Collaboration Lead business process improvement initiatives through workflow analysis, systems evaluation, and operational redesign. Collaborate with IT teams, campus departments, auxiliary organizations, and administrative partners on complex cross‑functional initiatives. Develop operational documentation, procedures, reporting tools, and training resources. Why Join Us? Influence IT operations at scale – Help shape business practices and operational strategies that support technology services across SDSU. Turn insight into action – Use financial, operational, and project data to solve problems and inform leadership decisions. Lead meaningful improvements – Drive process, reporting, and workflow enhancements with impact across multiple IT functions. Work across the organization – Collaborate with technical teams, business professionals, campus partners, and leadership on complex initiatives that support the university. As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU. Position Information This is a full‑time (1.0 time‑base), bnefits eligible, permanent/probationary position. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is eligible for telecommuting up to 3 days per week, with onsite work in San Diego. Department Summary Business Operations & Project Management (BOPM), a department within the Information Technology Division (ITD), supports the division’s mission through coordination of financial, administrative, operational, and project portfolio management functions. BOPM oversees division‑wide business operations including financial management, cost recovery administration, procurement coordination, budget administration, resource management, software renewals, operational reporting, and administrative support services for IT leadership, staff, and student employees. In addition, BOPM supports coordination of project and portfolio management activities across the IT Division to improve visibility, operational alignment, communication, reporting consistency, and resource coordination across divisional initiatives. The department develops and maintains operational procedures, reporting practices, administrative processes, and coordination frameworks that support effective business operations, compliance, accountability, and consistency across the division. For more information regarding the Business Operations & Project Management (BOPM) within the Information Technology Division (ITD), click here. Education And Experience Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Bachelor’s degree and a minimum of 5 years of progressively responsible professional experience in business operations, financial administration, cost recovery, project portfolio management, administrative operations, organizational analysis, or a related field. Demonstrated experience leading a team of professional staff through functional leadership and lead work direction, including establishing priorities, coordinating assignments and workloads, providing guidance and training, monitoring deliverables, and fostering accountability and effective team performance. Demonstrated experience independently leading complex administrative and operational programs involving multiple functional areas, stakeholders, funding sources, priorities, and business requirements. Experience leading or administering complex cost recovery and financial operations, including billing processes, financial analysis and reporting, operational controls, and development of related business practices, procedures, and methodologies. Demonstrated experience leading project portfolio management and governance activities, including project tracking, portfolio reporting, operational metrics, resource coordination, risk identification, and cross‑functional coordination involving technical and administrative teams. Demonstrated ability to analyze and integrate complex financial, operational, project, and organizational information to identify trends, risks, resource impacts, process gaps, and strategic opportunities and develop actionable recommendations for leadership. Demonstrated success leading business process improvement and organizational effectiveness initiatives, including development and implementation of operational procedures, governance practices, reporting standards, workflows, and cross‑functional solutions. Demonstrated ability to interpret and apply complex financial, administrative, institutional, and regulatory requirements and exercise sound independent judgment in resolving complex operational issues. Experience serving as a trusted advisor to leadership, providing strategic guidance and developing executive‑level analyses, dashboards, reports, presentations, and recommendations that support organizational planning, operational effectiveness, and decision‑making. Strong analytical, organizational, project management, communication, consultation, and relationship‑building skills, with demonstrated ability to manage competing priorities, influence diverse stakeholders, and build consensus across functional and organizational boundaries. Experience utilizing enterprise financial, operational, reporting, procurement, and project management systems such as Oracle, ServiceNow, Adaptive, #J-18808-Ljbffr SDSU Alumni