Logistics Coordinator

Logistics Coordinator

We are seeking a Logistics Coordinator to provide end-to-end logistics operations support for inbound and outbound material movement, finished-product delivery, and all associated operational workload across a global supplier base. In this role, you will work from a 24/7 operations center managing international and domestic shipments, customs and brokerage coordination, exception management, and shipment documentation. This is a shift-based position requiring flexibility to work rotating shifts, with cross-training to ensure seamless coverage.

Key Responsibilities

• Monitor defined transportation, shipping/receiving, warehousing, and inventory activities to ensure they follow standard operating procedures (SOPs).
• Perform logistics processes involving booking, tracking, tracing, import/export commercial invoices, packing lists, and related functions.
• Accurately track freight forwarding data and milestone activity within service provider platforms.
• Document metrics and data related to just-in-time and next-flight-out shipments in a global logistics environment.
• Identify transportation exceptions and follow defined escalation/notification processes to support business teams.
• Gather information to effectively communicate cargo status during critical transportation events.
• Perform work on site daily in a rotational shift configuration which may include day, evening, night, weekend, and holidays.
• Conduct audit processes to ensure data accuracy in all program dashboards and metrics.
• Represent the Logistics team with internal and external partners and establish proactive communication to inform stakeholders of shipment status.
• Partner with logistics teams while providing excellent customer service.
• Respond to telephone, e-mail, and automated requests and follow up on open items.
• Review SOPs and transportation maps to identify any anomalies or deviations from defined processes.

Required Qualifications

Experience: 3+ years of experience in logistics, supply chain, freight forwarding, or transportation operations.

Skills

• Flexibility and willingness to work rotating shifts in a 24/7 operations center, including overnight, weekend, and holiday coverage.
• Working knowledge of international shipping processes, including customs documentation, Incoterms, and brokerage coordination.
• Proficiency with transportation management systems (TMS), warehouse management systems (WMS), or equivalent logistics platforms.
• Strong attention to detail with experience maintaining tracking sheets, documentation, and shipment records.
• Effective written and verbal communication skills for coordinating with suppliers, carriers, brokers, and internal stakeholders.
• Ability to read and comprehend standard operating procedures and geographical/transportation maps.

Preferred Qualifications

• Experience with customs brokerage, import/export compliance, or licensed customs broker (LCB) credentials.
• Background in manufacturing or hardware logistics environments.
• Experience managing third-party logistics providers (3PLs) and carrier performance.
• Experience with data analysis, dashboard creation, or Jira-based project tracking.
• Demonstrated ability to manage special projects or process improvement initiatives.
• Proficiency in Mandarin or other languages relevant to international supplier communication is a plus.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.