Business Operations Analyst II

Your job In this role, you’ll own core and advanced business analysis across medium-to-large projects or complex workstreams, maintaining a single source of truth for requirements, flows, decisions, and risks. You’ll partner with project teams and cross-functional stakeholders to run discovery through interviews, workshops, and shadowing, translating needs into structured requirements. You’ll create end-to-end process maps, RACI matrices, and SIPOC diagrams, documenting measurable acceptance criteria and non-functional requirements. Using data storytelling, you’ll frame trade-offs and options, delivering analysis and artifacts with minimal rework and clear audit trails. You’ll leverage AI and automation to accelerate analysis, identify opportunities to reduce manual effort, and ensure quality. You’ll coordinate dependencies across teams, track decisions and assumptions, and align stakeholders on scope, timeline, and risks. Additionally, you’ll support queue work and UAT to meet SLAs, ensure solution readiness, and contribute to playbooks and handoffs. Who you are Break down ambiguous or complex problems, confirm root causes with data, and present options with clear pros/cons, impact, and a recommended path. Define and deliver BA documentation (BRD/FRD, user stories with acceptance criteria, process/data flows, data dictionaries, solution recommendations); uphold documentation standards across internal and external teams. Quantify value and success metrics; link requirements to measurable outcomes and build simple measurement plans for post-launch validation. Drive alignment via tailored communications (exec summaries, deep dives); influence direction using structured, data-backed narratives. Produce change-enabling artifacts (impact assessments, comms inputs, training outlines); surface interdependencies/risks early and secure decisions with clear owners and timelines. Manage issue triage within project scope; distinguish defects vs. enhancements, prioritize the backlog by impact/effort/risk, and track mitigation to closure. Proactively identify efficiency and scalability opportunities across workflows/products; initiate improvements and show measurable gains in quality or cycle time. Qualifications Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience. Advanced BA Methods: Structured elicitation, as-is/to-be modeling, story/criteria writing, BRD/FRD creation, traceability from requirement to test to metric. Analytical Problem Solving: Root-cause analysis, hypothesis testing, sensitivity/trend analysis, pragmatic solution design that scales across teams. Data Storytelling & Influence: Convert telemetry and qualitative inputs into options and decisions; tailor narratives for execs vs. practitioners. Change & Risk: Impact assessment, risk/decision logs, dependency mapping, and timely escalation to enable informed choices and smooth adoption. Automation & Efficiency: Apply AI/automation within projects; identify high-ROI candidates, define guardrails, and track realized benefits. Collaboration at Scale: Build trusted partnerships across functions; maintain alignment through clear artifacts, operating rhythms, and expectation setting. EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page at Inclusion & Belonging Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. #J-18808-Ljbffr Indeed, Inc., c/o CT Corporation (Indeed.com)