Quality Management Coordinator

To support a growing team, the part-time Quality Management Coordinator will be responsible for contacting policyholders to explain appraisal requirements, providing technical support for a photo-capture app, and maintaining work order statuses in a remote environment. Key responsibilities Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust Provide concierge service to homeowners using the ASSIST product, including technical support for app installation Keep work order statuses updated and prioritize tasks to meet deadlines and productivity goals Required qualifications Excellent communication and customer service skills Ability to organize and prioritize work while managing multiple assignments simultaneously Strong problem-solving skills and technological proficiency Demonstrated emotional intelligence through effective listening and responsiveness Analytical skills and resourcefulness in addressing technical difficulties