Director - Total Rewards & HR Operations

Who we are. At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human. Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

Director – Total Rewards & HR Operations

Reporting to our Chief People Officer, you are an experienced people leader who understands how thoughtful rewards and modern systems shape the employee experience. You bring both strategic vision and hands-on execution, and you’re energized by designing total rewards and HR operations programs that are efficient, people-friendly, and challenge the ways HR traditionally works. You lead confidently at the intersection of compensation, benefits, wellness and HR technology. Partnering closely with business leaders and our People team, you translate business priorities into fair, competitive and compliant rewards programs and digital solutions that support employees across the lifecycle. Your “superpower?” Seeing the big picture while diving into the details. You lead with an equity‑centered, merit‑based mindset and thrive in dynamic environments where continuous improvement is expected. You’re equally comfortable architecting strategy and rolling up your sleeves to make it real. You’re excited to partner closely with our People Effectiveness and People Experience leaders to align total rewards, wellness, and development with organizational goals through scalable, personalized programs that are people‑centric and technology‑enabled. Above all, you understand that employees are the primary customers of the People function, and you’re driven to deliver a best‑in‑class people experience that enables teams to do their best work and deliver exceptional service to the customers we serve.

Responsibilities

This might be the right fit for you if you have:

• You hold a degree in Human Resources, Business Administration, or Finance. Bonus points if you have an MBA or a Master’s in Human Resources.
• With 5-8 years of experience, you bring proven expertise in compensation and benefits leadership and in designing and implementing total rewards programs.
• You bring a deep understanding of compensation and benefits compliance requirements, labor laws, and regulations across multiple jurisdictions and can ensure adherence to all relevant employment laws.
• You have experience in AI HR strategy, HRIS and compensations tools and advanced Excel skills.

Total Rewards Strategy and Governance

Lead the design, implementation, and continuous improvement of total rewards programs including compensation structures, salary benchmarking, benefits packages, recognition programs, and pay equity practices. Ensure programs remain competitive, cost-effective, equitable, and aligned with the needs of a multi-state workforce while conducting market analyses to inform pay positioning and structure design.

Compensation Management

Develop and optimize comprehensive compensation strategy aligned with business objectives, conduct salary benchmarking and market pricing analyses to ensure competitive positioning. Design salary structures, evaluate job roles, recommend appropriate salary bands, and provide guidance on complex pay decisions while managing annual compensation processes and ensuring internal equity and meritorious rewards.

Benefits And Wellness Administration

Oversee full benefits administration including plan design, vendor selection, and employee education initiatives for health insurance, retirement plans, wellness programs, and time off. Manage vendor relationships and negotiations, oversee benefits enrollment processes, and serve as primary escalation point for employee benefits situations while ensuring cost-effectiveness.

HR Systems and Digital Transformation

Manage HRIS operations that support the employee lifecycle, implementing automated workflows for recruiting, onboarding, performance and compensation management, and payroll. Lead technology integration projects to replace manual, paper-based processes with data-driven, automated systems that enhance efficiency and employee experience. Deploy people analytics dashboards and predictive models to transform HR from reactive to proactive decision-making. Work with teams across the organization to adopt AI usage and governance in their work.

Compliance and Risk Management

Ensure total rewards programs comply with all relevant federal, state, and local regulations across a multi-state workforce. Conduct audits and reviews of programs to maintain compliance, manage labor law requirements, and ensure governance standards are met while maintaining data security and privacy.

Strategic Communication and Leadership

Working in unison with the Director – Communications & Employee Experience to develop materials for total rewards programs and deliver presentations to employees and leadership. Translate data and insights into clear, actionable recommendations for senior leadership, and mentor team members to foster strong technical expertise and business acumen. Serve as the strategic advisor and resources for management training and employee related supervisory training.

Benefits and Perks

What you’ll get in return:

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage

Other Great Perks

• Hybrid work model
• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available